Job ID: U#1307 - Sales Process Specialist
PLEASE NOTE: This is a 7 month renewable contract and needs to meet Client full-time conversion policies. Those dependent on a work permit sponsor now or anytime in the future (ie H1B, OPT, CPT, etc) do not meet Client requirements for this opening.
· Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products / services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
· Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
· Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
· Builds trust, transparency, and loyalty with customer contacts; Directs feedback internally when appropriate.
· Connects customer personnel to relevant UL personnel (account managers, Sales Representatives (TSRs)/ Technical Inside Sales Representatives (TISRs), delivery teams and engineers, etc.) when applicable.
· Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.
· Supports implementation and fulfilment teams to deliver solution to customer post-sale.
· Collaborates with internal resources until an issue is resolved and communicated to customer.
· Provides input to account manager, TSR/TISR, and (where appropriate) to inform renewals and sales strategy.
· Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.
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