Zuora Revenue Consultant

Introduction:

A Zuora Revenue Consultant plays a crucial role in providing expert technical assistance to clients, troubleshooting revenue issues, and resolving bugs within the Zuora platform. This position requires strong SQL and API knowledge, as well as expertise in Order-to-Cash processes. The consultant will work closely with clients to ensure customer satisfaction and optimize revenue workflows.

Responsibilities:

• Provide rapid, accurate, and high-quality analysis of production issues to ensure customer satisfaction.
• Diagnose, reproduce, and resolve technical issues within Zuora Revenue and Payments.
• Act as a subject matter expert on Zuora functionality, including Product Catalog, Bill Runs, Payment Runs, and API integrations.
• Configure and troubleshoot Zuora Workflows, REST/SOAP APIs, and external integrations.
• Collaborate with product, engineering, and customer success teams to escalate and resolve complex bugs.
• Create and maintain documentation, knowledge base articles, and best practices for the Zuora Community.

Requirements:

Required Qualifications & Skills:

• 2-5+ years of experience in application support, technical consulting, or SaaS implementation.
• Proficiency in SQL (Oracle preferred), API troubleshooting (REST/SOAP), and understanding data/object models.
• Knowledge of revenue recognition, invoice cycles, and Accounting (AR/GL).
• Deep understanding of Zuora (Revenue/CPQ) and CRM/ERP systems like Salesforce or SAP.
• Excellent written and spoken English, analytical problem-solving abilities, and the capacity to work under pressure.
• Bachelor’s degree in Computer Science, Engineering, or related technical field.

Preferred Skills:

• Experience with Zuora platform (revenue, workflows).
• Experience in Zuora Payments.