Operational Readiness

Hi, We have a hybrid onsite job opportunity with one of our clients for an Operational Readiness. If you're interested, please reply with the details below. Please refer an ex-colleague/team member/friend looking for a similar role. CardinalIT offers a referral bonus of $500 for each referral to show gratitude and appreciation for this gesture.

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I am looking forward to receiving your reply.
 
Position: Operational Readiness
Location: Toronto Hybrid 3 days onsite
Duration: 6-month term
 Job Description:

• Develop and lead the operational readiness strategy for the new Fraud product under the Customer s direction and oversight, ensuring successful transitions to production

• Develop and enforce readiness checklists, including monitoring, logging, alerting, failover strategies, SLIs/SLOs, and runbooks

• Partner with AppOpps site reliability engineers (SREs), product engineers, and fraud subject matter experts (SMEs) to proactively validate observability dashboards, runbooks, and alerting

• Conduct Operational Readiness Reviews (ORRs), chaos drills, and production simulations prior to launch

• Drive the creation of incident response playbooks specific to fraud platform services

• Support the integration of operational readiness with other dependent applications (Real Time Rails)

• Collaborate with platform and cloud teams to ensure infrastructure-as-code, deployment patterns, and rollback strategies align with fraud system criticality

• Promote a culture of continuous improvement and learning through Failure Isolation & Recovery of Errors (FIRE) postmortems and readiness retrospectives

• Facilitate operational automation reducing toil through tooling, self-healing scripts, and shift-left reliability practices

• Define and track KPIs (Customer Journey Success) that measure operational maturity and launch health

• Ensure the operational framework for the Fraud product is aligned with the Customer s broader product operations,

• promoting standardization, improving issue attribution, and enabling level 1 support to accurately triage and route incidents to the right teams

• Play a key role in embedding the Fraud product into the Customer s Central Command Center model, ensuring unified visibility, incident flow, and team accountability

• Oversee knowledge management deliverables, ensuring required operational documentation (runbooks, escalation paths, FAQs, service definitions, etc.) is developed by technical writers in partnership with SMEs and available prior to launch

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 Best Regards, 
Abhishek Singh | Manager - Recruitment | Cardinal Integrated Technologies Inc