Network Engineer (On-Call)

Network Engineer needed for and On-Call contract position in Quincy, MA! Position could turn into full time and direct however not a guarantee.

****Only currently LOCAL candidates will be considered****

We are looking for a talented and experienced Network Engineer to join our growing, dynamic team in delivering exceptional service to our customers. In this role, you will take the lead in supporting a large and important customer environment, while also lending your expertise to a diverse portfolio of smaller customers and teammates as needed. You will leverage your deep knowledge of networking technologies including Cisco, HPE, and Dell switches, as well as SonicWall, Fortinet, Meraki and Palo Alto firewalls, to manage, troubleshoot, and optimize mission-critical networks. Your expertise will be crucial in maintaining the highest standards of reliability, security, and performance. Additionally, you will actively contribute to documentation and process improvement initiatives, helping to elevate our service delivery. We are seeking candidates located in the greater Boston area (with a preference for Quincy or surrounding towns) who can travel locally to customer sites for support, upgrades, and emergency situations as required. Reliable transportation is a must. Candidates with experience supporting municipal environments and SLED (State, Local, and Education) sector expertise is a definite plus.
Key Responsibilities:

Incident Response and Troubleshooting:

• Quickly assess and resolve network-related incidents, ensuring minimal disruption to operations.
• Conduct root cause analysis (RCA) and implement preventive measures to avoid recurrence.

Proactive Network Maintenance:

• Perform firmware updates, patches, and upgrades across all network devices.
• Monitor network health and performance, identifying and addressing potential issues proactively.
• Documentation and Process Improvement:
• Create and maintain detailed documentation, including Standard Operating Procedures (SOPs) and technical diagrams.
• Develop runbooks to streamline troubleshooting and resolution processes.

Communication and Collaboration:

• Provide timely updates and clear communication to stakeholders during incidents and maintenance activities.
• Collaborate with cross-functional teams to ensure seamless integration of network services.
• On-Call Support - Participate in an on-call rotation to provide 24/7 network support when needed.

Required Qualifications and Skills: Technical Skills:

• Switching and Routing: Expertise in Cisco, Client and Dell switches, with a solid understanding of VLANs, trunking and spanning tree.
• Firewalls: Hands-on experience with SonicWALL, Fortinet, Meraki and Palo Alto firewalls, including policy configuration, troubleshooting, high availability and optimization.
• Wireless and Cloud Networking: Experience with Cisco and Meraki Wireless
• Load Balancing: Proficiency with physical and virtual F5 load balancers, including configuration and troubleshooting.
• Monitoring: Familiarity with network monitoring tools (SolarWinds)

Soft Skills:

• Exceptional analytical and problem-solving abilities.
• Strong verbal and written communication skills to provide clear updates and create comprehensive documentation.
• Ability to work independently and as part of a team in a fast-paced, high-pressure environment.

Experience:

• Minimum 7 10 years of experience in network engineering roles, with a focus on enterprise-scale environments.
• Proven track record in incident management, RCA, and delivering network solutions under tight deadlines.
• Experience with firmware updates, patch management, and hardware lifecycle management.

Certifications (Preferred):

• Cisco Certified Network Professional (CCNP) or equivalent