UKG Workforce Management (WFM) Consultant / Specialist - Remote

Job Title: UKG Workforce Management (WFM) Consultant / Specialist

Job Location: Fully Remote

Employment Type: Contract

Position Summary

We are seeking an experienced UKG WFM (Workforce Management) Specialist / Consultant to design, configure, support, and optimize our UKG Pro WFM (formerly Kronos Dimensions) platform. In this fully remote role, you will act as a bridge between HR, Payroll, Operations, and IT teams to translate complex business rules and compliance requirements into functional system solutions.

Key Responsibilities

• System Configuration & Maintenance: Configure, customize, and maintain core UKG Pro WFM / Kronos modules, including Timekeeping, Attendance, Advanced Scheduling, Calculated Accruals, and Leave Management.
• Migration & Upgrades: Participate in fit-gap analysis, data validation, and configuration for system enhancements or migrations (e.g., Workforce Central to UKG Pro WFM).
• Business Analysis & Requirements Gathering: Partner with HR, Payroll, and Operations stakeholders to understand operational workflows, pay policies, and collective bargaining agreements, translating them into system logic.
• Integrations & Data Management: Collaborate with technical teams to support and troubleshoot integrations between UKG and third-party systems (e.g., Workday, SAP, ERPs, or middleware like Dell Boomi).
• Production Support & Troubleshooting: Act as an escalation point for production issues, analyzing system logs, performing root-cause analysis, and resolving tier 2/3 technical tickets.
• Reporting & Analytics: Build, customize, and maintain standard and ad-hoc workforce management reports and dashboards.
• Compliance & Best Practices: Ensure system setup aligns with federal, state, and local labor laws, as well as company policies.

Required Qualifications

• Experience: 4+ years of hands-on technical and functional experience with UKG Pro WFM / Kronos Workforce Dimensions or UKG Ready.
• Module Expertise: Deep knowledge in Time & Attendance, Business Structure configuration, Attendance Policies, Accrual Rules, and Advanced Scheduling.
• Technical Skills: Basic understanding of SQL, API integrations, and data mapping principles.
• Domain Knowledge: Strong grasp of workforce management concepts, overtime laws, break rules, and payroll processing cycles.
• Education: Bachelor's degree in Information Technology, Computer Science, Human Resources, or related field (or equivalent work experience).

Preferred Qualifications

• UKG / Kronos Certification: Official UKG Pro WFM / Kronos Dimensions Administrator or Implementation Certification.
• Integration Tools: Familiarity with Dell Boomi, MuleSoft, or custom API interface maintenance.
• Migration Experience: Prior hands-on experience participating in migrations from Kronos Workforce Central (WFC) to UKG Pro WFM.

Key Competencies & Remote Work Requirements

• Problem-Solving: Proven ability to troubleshoot complex configuration conflicts independently.
• Communication: Exceptional written and verbal communication skills for collaborating with cross-functional teams in a remote setting.
• Self-Management: High level of autonomy, time management, and accountability in a remote work environment.