Mainframe Production Support Engineer

Job ID: 224531-1
Position: Mainframe Production Support Engineer
Location: Chandler, AZ / Des Moines, IA (3 Days Onsite Hybrid)
Duration: 6+ Months (with possible extension)
MOI: onsite

• Mainframe Production/Application Support
• JCL
• COBOL
• CICS
• DB2
• L2/L3 Support
• RCA & Incident Resolution
• ServiceNow/JIRA
• Banking or Credit Card Domain Experience

Job Description

• Position will be working in the Mainframe Platform Support Group.
• Candidate must have Mainframe Application Support Experience.
• Client is seeking three identical Senior Specialty Systems Operations Engineers to join a Mainframe Production Support Team supporting critical applications in a highly specialized, non-standard environment.
• This role requires strong hands-on Mainframe Application Support Experience and the ability to work in a follow-the-sun model alongside offshore team.

Key Responsibilities

• Provide Level 2/3 Production Support for Automated Credit, Rewards, and Credit Card Hub Applications.
• Monitor production systems and ensure system stability and uptime.
• Analyze and troubleshoot failed Mainframe Jobs (JCL).
• Perform Root Cause Analysis and support ad hoc job executions.
• Partner with Production Control to restart and recover failed jobs.
• Respond to business user requests and application team needs.
• Maintain and update incident tracking (ServiceNow, JIRA, Confluence).
• Monitor and respond to application group mailboxes.
• Document incidents, resolutions, and create JIRA Stories for follow-up.

Required Skills

• Strong experience in Mainframe Production Support (Application Support Required).

Technologies / Tools

• JCL
• COBOL
• CICS
• DB2
• CA7
• IDCAMS
• Mainview
• File Manager
• File Analyzer
• EZTRIEV
• Experience with Ticketing and Documentation Tools (ServiceNow, JIRA, Confluence or similar).
• Ability to work in a High-Volume, Production-Critical Environment.

Additional Details

• Team is primarily based in Chandler, AZ (Preferred Location).
• Candidates should be adaptable, proactive, and comfortable in a specialized/mainframe-heavy environment.
• This is not a typical platform support role - requires a niche skillset.

In This Contingent Resource Assignment, Candidates May

• Consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering.
• Review and analyze complex multi-faceted, larger scale or longer-term Systems Operations Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors.
• Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables.
• Strategically collaborate and consult with client personnel.

Required Qualifications

• 5+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following:
  • Work experience
  • Consulting experience
  • Training
  • Military experience
  • Education