Business Analyst CCW/CCW-R

Job Title: Business Analyst (CCW/CCW-R)

Location: Remote, US (Must work PST hours)

Job Type: Contract

Experience: X+ years

Job Overview

Our client is seeking an experienced Business Analyst with hands-on expertise in Cisco CCW and CCW-R platforms. The ideal candidate will have a strong background in Cisco quoting, deal management, and the ability to collaborate across cross-functional teams to drive process improvements and system enhancements.

Key Responsibilities

• Work with applications such as Workspace, CCW, and CCW-R, with a solid understanding of downstream and upstream impacts
• Collaborate closely with stakeholders to define product vision and strategy, aligning business objectives with partner needs
• Analyze service install base coverage of customers and provide resolutions for disputes
• Support accurate True Forward order creation and assist with holds management and fulfillment/closure
• Log and track incidents with IT for Services EA technical issues, ensuring long-term fixes
• Create work-level instructions and process flows when changes in process or policies occur
• Conduct business analysis of current system capabilities and challenges, documenting manual steps and working with RPMs and IT on enhancements and automations
• Collaborate with cross-functional teams including Partners, IT, and RPMs to explain problem statements and drive resolutions

Required Skills

• CCW and CCW-R platform expertise
• Cisco Quoting and Deal Management
• Business Analysis and requirements documentation
• Stakeholder management and cross-functional collaboration
• Process documentation and workflow creation
• IT incident logging and tracking

Preferred Skills

• Experience with service install base analysis
• Familiarity with order fulfillment and holds management
• Understanding of partner ecosystems and RPM collaboration

Location & Work Model

Fully remote — candidates must be based in the US and available to work Pacific Standard Time (PST) hours.

Engagement Details

Contract engagement. Immediate need — apply now with your updated resume and availability.