Staff Engineer - Java / AWS
Job Description
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview.
The Cloud Contact Center team is seeking a Senior Developer to help design, develop, and support custom applications and integrations within our Amazon Connect platform. This individual will collaborate with internal teams to define requirements, implement scalable solutions, and enhance the overall efficiency of our enterprise contact center ecosystem. Collaborating closely with teams across Operations, IT, Sling, Sales, and Customer Support, this role focuses on creating innovative customer interaction workflows.
What Success Looks Like (Objectives):
Design, configure, and implement complex contact flows and reusable modules in Amazon Connect to optimize multi-channel customer journeys and intelligent skill-based routing
Develop high-performance, production-grade serverless functions and backend microservices in Java and Python to handle heavy data transformations and orchestrate integrations with enterprise third-party APIs
Design and implement responsive custom agent workspaces using React and the Amazon Connect Streams API to seamlessly embed telephony and telemetry controls into internal systems
Deploy and orchestrate agentic AI systems utilizing Large Language Models via Amazon Bedrock, including RAG frameworks and real-time agent assistance
Build and secure high-performance RESTful APIs through AWS API Gateway, establishing robust policies for authentication, authorization, and throttling
Drive platform reliability, observability, and continuous integration by establishing robust prompt-engineering guardrails, extensive automated simulations, and comprehensive CloudWatch monitoring
Skills, Experience and Requirements
Core Skills and Competencies (What you’ll bring):
- Advanced technical expertise in building serverless backend microservices using Java and Python alongside secure RESTful API integrations
- Proven capability in developing interactive, responsive web applications using React and JavaScript to interface with advanced telephony systems
- Understanding of Retrieval-Augmented Generation (RAG) frameworks, vector spaces, prompt engineering, and orchestrating Large Language Models
- Deep analytical expertise in managing low-latency databases, cloud storage, security identity management, and comprehensive system monitoring within the AWS ecosystem
- Exceptional collaborative problem-solving skills to translate complex business needs into secure, scalable, and observable cloud solutions
Nice to have:
- Experience designing, deploying, and optimizing enterprise-scale AWS Connect environments and multi-channel routing architectures
Minimum Requirements:
Minimum Education: Bachelor's Degree in Computer Science, Information Technology, or a related technical field
Minimum Experience: 4 years of experience in backend software engineering
Required Technical Skills: Must have at least 3 years of experience with:
Java and Python
- Amazon Web Services (including Lambda, DynamoDB, S3, IAM, and CloudWatch)
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