Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.
The Cloud Contact Center team is seeking a Lead Developer to help design, develop, and support custom applications and integrations within our Amazon Connect platform. This individual will collaborate with internal teams to define requirements, implement scalable solutions, and enhance the overall efficiency of our enterprise contact center ecosystem. Collaborating closely with teams across Operations, IT, Sling, Sales, and Customer Support, this role focuses on creating innovative customer interaction workflows.
Skills, Experience and Requirements
Core Skills and Competencies (What you’ll bring):
- Advanced technical expertise in building serverless backend microservices using Java and Python alongside secure RESTful API integrations.
- Proven capability in developing interactive, responsive web applications using React and JavaScript to interface with advanced telephony systems
- Sophisticated AI application skills, specifically in implementing Retrieval-Augmented Generation (RAG) frameworks, vector spaces, prompt engineering, and orchestrating Large Language Models
- Deep analytical expertise in managing low-latency databases, cloud storage, security identity management, and comprehensive system monitoring within the AWS ecosystem
- Exceptional collaborative problem-solving skills to translate complex business needs into secure, scalable, and observable cloud solutions
Minimum Requirements:
Minimum Education: Bachelor's Degree in Computer Science, Information Technology, or a related technical field
Minimum Experience: 6-8 years of experience in backend software engineering
Required Technical Skills: Must have at least 6 years of experience with:
Java and Python
- Amazon Web Services (including Lambda, DynamoDB, S3, IAM, and CloudWatch)
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