We are seeking a skilled and detail-oriented Software Asset Management (SAM) Specialist to support the management and governance of enterprise software assets. This role plays a critical part in ensuring software license compliance, cost efficiency, and audit readiness across the organization. The ideal candidate brings hands-on experience with ServiceNow SAM Pro, a strong analytical mindset, and the ability to work collaboratively across IT, Finance, Procurement, and Risk Management teams.
• Manage the full end-to-end Software Asset Management (SAM) lifecycle, including procurement, deployment, maintenance, utilization tracking, and retirement of enterprise software assets.
• Utilize ServiceNow SAM Pro to track software installations, monitor license compliance, manage entitlements, and optimize software usage across the enterprise.
• Track software entitlements, monitor license usage, and conduct internal audits to ensure ongoing compliance and cost efficiency.
• Perform in-depth data analysis within ServiceNow to provide clear visibility into software usage trends and compliance status.
• Compile and analyze financial, contractual, and inventory data to support enterprise IT asset lifecycle management and decision-making.
• Recommend and help enforce SAM policies and standard operating procedures to ensure software compliance and mitigate audit risk.
• Respond to internal and external audit requests; investigate licensing discrepancies and drive resolution of compliance issues.
• Support onboarding of new enterprise software titles into ServiceNow SAM Pro, including requirements gathering, stakeholder interviews, and technical/business documentation.
• Collect, analyze, and maintain data on software usage, versioning, contract end dates, and license terms to ensure accurate and up-to-date asset tracking.
• Identify redundant or overlapping software titles through data consolidation efforts; provide summaries and actionable recommendations to the integration team.
• Assist in developing strategies for software consolidation, licensing compliance improvement, and enterprise cost reduction initiatives.
• Analyze business processes, data flows, and operational reporting to surface improvement opportunities within the SAM program.
• Support system testing, defect resolution, and platform enhancements within the ServiceNow SAM environment.
• Develop and maintain documentation, reports, and process improvement artifacts to support program maturity and knowledge transfer.
• 5+ years of experience with enterprise-wide Software Asset Management.
• 3+ years of hands-on experience with ServiceNow SAM Pro and Hardware Asset Management (HAM Pro) implementations.
• Solid knowledge of enterprise software licensing models, contract management, and asset lifecycle processes.
• Familiarity with asset data normalization, catalog management, workspaces, and compliance dashboards in ServiceNow.
• Strong analytical skills with high attention to detail in data management and reporting.
• Experience building and maturing enterprise IT Asset governance programs.
• Excellent written and verbal communication skills; strong problem-solving ability with the capacity to engage stakeholders at all levels.
• Proficiency in Microsoft Excel and enterprise reporting tools.
• Self-starter with a proactive, detail-oriented work ethic; ability to manage multiple priorities independently.
• Ability to obtain and maintain a Public Trust clearance.
• Willingness to work on-site in Woodlawn, MD five days per week.
• Master’s degree + 5 years of relevant experience, OR
• Bachelor’s degree + 7 years of relevant experience, OR
• 13 years of relevant experience in lieu of a degree.
Preferred / Desired Qualifications
• ITIL Foundation or higher certification.
• Governance, audit, or risk management certifications (e.g., CGEIT, CRISC, ISO 19770).
• Experience with SAM automation workflows and ServiceNow platform integrations.
• Background in software consolidation analysis and license optimization strategy.
• SAM Lifecycle Management — end-to-end asset tracking from procurement through retirement.
• ServiceNow SAM/HAM Pro — proficient platform use for compliance tracking and operational reporting.
• License Compliance & Audit Support — proactive entitlement reconciliation and discrepancy resolution.
• Data Analysis & Reporting — ability to translate raw asset data into actionable insights and executive-level summaries.
• Process Documentation — developing clear, maintainable SOPs, reports, and governance artifacts.
• Stakeholder Collaboration — effective cross-functional communication with IT, Finance, Security, and Procurement teams.
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