Software Asset Management Lead / SME

Key Responsibilities

• Manage the full end-to-end Software Asset Management (SAM) lifecycle, covering procurement, deployment, maintenance, utilization tracking, and retirement of enterprise software assets.

• Lead and provide guidance to a team of technical SAM professionals, ensuring high-quality deliverables and continuous process improvement.

• Maintain accurate inventory reporting, reconciliation, and documentation to support regulatory, financial, and audit requirements.

• Perform in-depth data analysis within ServiceNow SAM Pro to deliver visibility into software usage, licensing compliance, and entitlement status.

• Track software entitlements, monitor license consumption, and conduct internal audits to ensure ongoing compliance and cost efficiency.

• Respond to internal and external audit requests; investigate licensing discrepancies and drive resolution of compliance issues.

• Lead cross-functional initiatives with Infrastructure, Security, Procurement, Finance, and Risk Management to improve SAM process maturity.

• Support onboarding of new enterprise software titles into ServiceNow SAM Pro, including requirements gathering, stakeholder interviews, and business/technical documentation.

• Compile and analyze financial, contractual, and inventory data to support enterprise IT asset lifecycle management decisions.

• Develop, recommend, and enforce SAM policies and standard operating procedures to ensure software compliance and mitigate audit risk.

• Identify and recommend automation and tooling enhancements to improve governance, reporting maturity, and operational efficiency.

• Assist in developing strategies for software consolidation, licensing compliance optimization, and cost reduction initiatives.

• Develop and maintain policies, procedures, and standard operating controls to mitigate cybersecurity, endpoint, and physical asset risk.

• Collect, analyze, and maintain data on software usage, versioning, contract end dates, and license information.

• Analyze business processes, data flows, and operational reporting to support continuous SAM program improvement.

Required Qualifications

• 7+ years of experience with enterprise-wide Software Asset Management.

• 5+ years of hands-on experience with ServiceNow SAM Pro and Hardware Asset

  Management (HAM Pro) implementations.

• Solid knowledge of enterprise software licensing models, contract management, and asset lifecycle processes.

• Familiarity with asset data normalization, catalog management, workspaces, and compliance dashboards.

• Strong analytical skills with high attention to detail in data management and reporting.

• Excellent written and verbal communication skills; ability to engage effectively with technical and non-technical stakeholders at all levels.

• Proficiency in Microsoft Excel and enterprise reporting tools.

• Ability to obtain and maintain a Public Trust clearance.

• Willingness to work on-site in Woodlawn, MD five days per week.

  Education Requirements

• Master’s degree + 5 years of relevant experience, OR

• Bachelor’s degree + 7 years of relevant experience, OR

• 13 years of relevant experience in lieu of a degree.

  Preferred / Desired Qualifications

• Demonstrated experience building and maturing enterprise IT Asset governance programs.

• ITIL Foundation or higher certification.

• Governance, audit, or risk management certifications (e.g., CGEIT, CRISC, ISO 19770).

• Experience developing SAM automation workflows and tooling integrations.

  Core Competencies

• SAM Lifecycle Governance — end-to-end asset tracking from procurement through retirement.

• ServiceNow SAM/HAM Pro — advanced platform proficiency for compliance and reporting.

• Audit Readiness — proactive license reconciliation and discrepancy resolution.

• Cross-Functional Leadership — ability to align stakeholders across IT, Finance, Legal, and Security.

• Data Analysis & Reporting — translating complex asset data into actionable executive insights.

• Policy Development — crafting and enforcing controls that reduce compliance and operational risk.