Hiring:
JOB DESCRIPTION
Salesforce Operations & Maintenance Analyst
20+ Org Salesforce Environment | 2–5 Years Experience Visa: , or L2 EAD
Employment: W2 or 1099
Responsibilities
• Administer and maintain 20+ Salesforce orgs, managing user provisioning, profiles, roles, permission sets, and org-wide security configurations.
• Monitor platform health, API usage, storage limits, and license consumption; proactively identify and resolve performance issues across all orgs.
• Serve as Tier 2 support for Salesforce incidents — triage, diagnose, resolve, and document root cause analyses (RCA) in ServiceNow or equivalent ITSM.
• Implement and review declarative configuration changes (Flows, validation rules, custom objects, page layouts) in compliance with CMS change management and CAB approval processes.
• Manage sandbox environments, conduct refreshes, and support org-to-org deployments using Salesforce DX (SFDX), Git, and CI/CD pipelines (e.g., Copado, Jenkins, GitHub Actions).
• Enforce Salesforce security best practices (MFA, IP restrictions, field-level security, least-privilege access) and conduct quarterly user access reviews to support FedRAMP and FISMA compliance.
• Monitor and triage integration failures across connected systems (e.g., MuleSoft, REST/SOAP APIs); support data load operations using Data Loader or equivalent ETL tools.
• Maintain O&M documentation including org inventories, SOPs, runbooks, and architecture diagrams; produce weekly/monthly operational reports on platform health and incident KPIs.
Qualifications & Skills
• 2–5 years of hands-on Salesforce administration experience in a complex, multi-org enterprise environment; federal government or regulated healthcare IT experience strongly preferred.
• Proficiency in Salesforce declarative tools (Flows, Approval Processes, Reports/Dashboards), data management (SOQL, Data Loader), and the Salesforce security model (Profiles, Permission Sets, OWD, Sharing Rules).
• Working knowledge of Salesforce DX, Git-based version control, and metadata deployment; familiarity with integration patterns, Connected Apps, and API monitoring.
• Salesforce Certified Administrator required; Advanced Administrator, Platform App Builder, or Service Cloud Consultant preferred. ITIL Foundation a plus.
• Ability to obtain and maintain a federal Public Trust clearance or higher. Familiarity with FedRAMP, FISMA, and ATO processes preferred.
• Strong communication skills with ability to collaborate across technical teams, business stakeholders, and federal program offices; experience with Agile/Scrum delivery methodologies.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: RTX1e861f
- Position Id: 793-40829-
- Posted 2 hours ago
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