Salesforce Support

Salesforce Support

• 8+ years of experience within Software development, Integration using Apex, Flows, Force.com, Asynchronous process, LWC, Aura, Data migration, CRMA, AI, CPQ, nCino etc.
• Experience in banking and Financial services including in-depth knowledge of loan Lifecyle, Sales and Marketing functional Knowledge.
• Certified Salesforce Admin and Platform developer, Financial Service cloud, Al, Data cloud certifications.
• In-depth knowledge of Salesforce products and services, including Sales Cloud, Financial & Marketing Cloud, Partner Communities, Service Cloud.
• Expertise in various technical areas such as data modeling, integration, security and customization - should be able to review codes and suggest best practices of implementations.
• Understands user and process requirements and ensures those requirements can be achieved through high-quality deliverables.
• Demonstrate effective, strong and clear communication/collaboration with LOBs, Stakeholders and Customers on daily basis.
• Understands business requirements and provides timely solutions within defined SLAs.
• Creates system documentation/play books) and serves as a lead technical reviewer and contributor in requirements, design and code reviews.
• Serves as a resource to the business and/or as a technical resource to cross-functional third party and internal team members on highly complex design/code reviews.
• Provide production support and handle operational issues, and be willing to perform manual activities or tasks whenever required to maintain service continuity.
• Troubleshoot complex problems and recommend solutions or practices relative to root cause analyses and identification of solutions for improving system performance and availability.
• Experience troubleshooting performance and Governor limits related issues/exceptions(leveraging ApexGuru Scale center), should actively participate in automations and other Pl activities.
• Typically anticipates opportunities and proactively and consistently champions innovative solutions cross-functionally and across the Enterprise.
• Work cooperatively with team members in global offices, across various time zones to meet deadlines.
• Work closely with cross functional teams to ensure smooth delivery and issues resolutions.
• Facilitate and actively participate in meetings with representatives from business and/or IT units.
• Take accountability for quality of deliverables, provide status on development effort, and deliver on time and as per specifications.
• Should have participated in, and be familiar with, Agile or Scrum development processes
• Understanding of Copado for deployments and other applications like JIRA, ServiceNow etc.