Description
We are looking for an IT Support Analyst to join our team. This position supports employees with day-to-day technology needs, helping keep workstations, software, and connected systems operating effectively. The role is well suited for someone who enjoys troubleshooting technical issues, assisting end users, and contributing to reliable IT operations across the organization.
Responsibilities:
Create and maintain user accounts, profile settings, and access credentials while assisting employees with login and password-related issues.
Investigate hardware, software, and connectivity problems, identify root causes, and walk users through practical solutions.
Configure desktops, laptops, peripherals, and related devices, including new installations, replacements, and system upgrades.
Deliver hands-on support and user guidance to help employees work effectively with business applications and computer equipment.
Manage data access settings and support secure storage, backup, and recovery practices to protect information integrity.
Assess system performance and day-to-day IT operations, then recommend improvements that strengthen efficiency and usability.
Participate in validation activities for software updates, patches, and vendor changes before broader deployment.
Help improve service desk workflows, documentation, and support procedures in partnership with leadership.
Track, organize, and maintain technology inventory to support asset management and equipment readiness.
Perform basic maintenance and support for network-connected equipment such as switches, routers, servers, and storage devices.
Requirements
Strong working knowledge of personal computers, end-user devices, and common peripherals.
Proven ability to diagnose technical issues, think analytically, and resolve problems efficiently.
Solid understanding of computer hardware, operating systems, and business software environments.
Hands-on experience supporting Microsoft Windows 11 in a detail-oriented setting.
Familiarity with Microsoft Server technologies and general server support concepts.
Experience working with computer hardware components, associated hardware, and cable installation tasks.
Exposure to Dell Technologies and Apple devices in an IT support or PC technician environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02300-0013525470
- Posted 7 hours ago
