Help Desk/Desktop Support Analyst

Description

We are looking for an experienced Help Desk/Desktop Support Analyst to provide hands-on technical support for end users and device environments in Fridley, Minnesota. This Long-term Contract position focuses on resolving desktop, laptop, mobile, and connectivity issues while supporting core Microsoft workplace tools and Windows-based systems. The ideal candidate brings a strong service mindset, solid troubleshooting ability, and the confidence to assist both office users and production-area technology needs.

Responsibilities:
Provide day-to-day technical assistance for desktops, laptops, mobile devices, and related peripherals, ensuring timely resolution of user issues.
Support Microsoft 365 applications and collaboration platforms, including Outlook, Teams, OneDrive, and SharePoint, to maintain user productivity.
Configure and troubleshoot Windows operating systems, standard workstation settings, browser environments, and common business applications.
Manage service desk requests by documenting incidents, tracking progress, and delivering clear updates to end users throughout the support process.
Assist with account and access-related support, including Active Directory administration and basic remote access troubleshooting.
Establish and troubleshoot connectivity between computers and production equipment using Ethernet, serial connections, or other supported interfaces.
Coordinate with network teams by identifying technical requirements for secure connectivity, including needed firewall rule requests for devices requiring corporate or internet access.
Diagnose and resolve issues involving wireless and local connectivity, including Wi-Fi, Bluetooth, and general TCP/IP-related network problems.

Requirements

5+ years of experience in help desk, desktop support, or a similar technical support role.
Practical knowledge of Microsoft Windows environments, including Windows 10 and current desktop support standards.
Experience supporting Microsoft 365 tools such as Teams, OneDrive, SharePoint, and Office applications.
Familiarity with Active Directory and common user account support tasks.
Ability to perform basic to intermediate troubleshooting for hardware, software, browser, and connectivity issues.
Experience working with service desk ticketing processes and maintaining accurate support documentation.
Understanding of network fundamentals, remote access methods, and wireless technologies such as Wi-Fi and Bluetooth.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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