Help Desk Consultant

Description We are looking for a IT Support Analyst to support employees with day-to-day technical issues in California. This IT Support Analyst contract opportunity has the potential to become permanent and is ideal for someone who enjoys combining hands-on desktop support with responsive service desk assistance across both remote and onsite environments. In this IT Support Analyst role, you will help maintain end-user systems, resolve incidents efficiently, and provide guidance on workplace te

HOK is a collective of future-forward thinkers and designers who are driven to face the critical challenges of our time. We are dedicated to improving people's lives, serving our clients and healing the planet. Together, we cultivate a culture of design excellence at the confluence of art and science, blending the power of creative expression with a clear sense of purpose. HOK is a global design, architecture, engineering, and planning firm consistently recognized as a leader in innovation and

Responsibilities include: Provide second-level support on escalated issues from the Help Desk, ability to escalate problems to Analysts, Programmers, Operations or Engineers when necessary, assisting with information gathering and problem solving of escalated hardware and software support issues.Assist the videoconference team with video and sound checks before meetings, bridging complex multi-location meetings, and provide support for collaboration technologies in the office, such as Zoom and T

About the role Summer internships will range between the months of May and September depending on university schedules. Internship is full-time and on-site in Mountain View, CA. The IT team at Muon keeps the whole company running - laptops, accounts, software, and the day-to-day support that lets our engineers focus on building spacecraft. As a Help Desk Intern, you'll be the friendly first point of contact for IT support: setting up equipment, troubleshooting common issues, and helping teamma