Senior/Advanced Data Operations Analyst

Duration: 9+ Months

Location: GA-Atlanta, 100% Remote

Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a Senior/Advanced Data Operations Analyst, you will join Turnberry's Data Strategy and Intelligence practice and service. This service provides insights into company data, advanced analytics solutions, robust data governance, and tailored solutions for specific data challenges.

Responsibilities:

Prepare, validate, and distribute recurring operational and performance reports (e.g., cycle times, volumes, SLA metrics)

Monitor data processing activities to identify delays, data quality issues or anomalies, and coordinate resolution with cross?functional teams

Support service level tracking and performance management initiatives through metric analysis and reporting

Collaborate with analytics, data engineering, and operations teams to ensure consistent, accurate data outputs

Communicate status updates, trends, and risks to stakeholders in a clear and concise manner

Maintain documentation and standardized reporting processes to support operational efficiency and auditability

Qualifications:

Experience in an analytics, data operations, customer service analytics, or performance management role

Strong attention to detail with the ability to interpret and validate data outputs

Proven ability to communicate data findings to both technical and non?technical audiences

Experience working in cross?functional, matrixed environments

Core Competencies:

Analytical and problem?solving skills

Data accuracy and quality awareness

Process orientation and operational discipline

Clear written and verbal communication

Collaboration and stakeholder engagement

Preferred Qualifications:

Working familiarity with Power BI, including reviewing dashboards, validating metrics, and understanding visualizations

Basic to intermediate familiarity with SQL Server, such as reading queries, validating results, or performing simple data checks

Understanding of data pipelines, reporting workflows, or operational metrics

Experience supporting SLA, KPI, or performance reporting

The salary range for this role is $80,000 to $160,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans with Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at