IT Service Desk Professional I

Werner Consulting Group LLC (WCG) is a Denver based IT consulting and placement firm. We have a client based out of Denver looking for a IT service desk technician for the position shown below. Person will work full remote from home with a dedicated home office and a provided desktop computer. Contract initially goes through Feb. 5, 2027 but could extend beyond that. We need the Teammate in this position to solve support incidents in a timely manner, document known issues and solutions, work

IT Service Desk Professional Provide frontline IT support by diagnosing and resolving hardware, software, and network issues using basic IT knowledge and troubleshooting skills. Deliver first-contact resolution for most incidents while ensuring excellent customer service and issue ownership. Key Responsibilities Troubleshoot computer, printer, network, and Microsoft product issues Support healthcare/clinical applications Log incidents, document solutions, and maintain knowledgebase updates Escal

Associate's degree in Computer Science, Information Systems, or a related technical field from an accredited college.At least 6 months of related IT support experience.Equivalent combination of relevant IT experience and/or technical certifications may be considered in lieu of the educational requirement.Demonstrated ability to troubleshoot and resolve issues involving healthcare/clinical applications.Knowledge of computer, printer, peripheral, and basic network troubleshooting and installation

Cellular Sales IT Operations Support Analyst I ClassificationNon-Exempt Reports toIT Operations Support Team Lead JOB DESCRIPTION Summary/ObjectiveThe Operations Support Analyst I acts as a customer advocate, triaging, and resolving issues and escalating support issues to appropriate personnel. Provides primary support to internal end users related to hardware, software and administrative issues. Works closely with Operations Support Analyst II and Staff Analyst on troubleshooting complicat