SOAR & JIRA Development Engineer

Job Title

SOAR & JIRA Development Engineer with strong Python, JavaScript/Groovy expertise and exposure to AI/ML for intelligent automation

Job Summary

We are seeking a highly skilled SOAR & JIRA Development Engineer to design, develop, and optimize automation workflows across security and IT operations. This role focuses on building SOAR playbooks, integrating with JIRA for ticketing and workflow automation, and leveraging Python, JavaScript/Groovy for scripting and orchestration.

The ideal candidate will also have exposure to AI/ML technologies to enable intelligent automation such as alert prioritization, classification, and process optimization.

Key Responsibilities

Design, develop, and maintain SOAR playbooks and automation workflows

Integrate SOAR platforms with JIRA (Cloud/Data Center):

Automate ticket creation, updates, and lifecycle management

Enable bi-directional synchronization between incidents and tickets

Develop Python, JavaScript/Groovy -based scripts and integrations for automation and data processing

Build and maintain integrations using REST APIs across security and IT tools

Implement JIRA workflow customizations and automation rules to support operational processes

Apply AI/ML techniques or services to improve:

Alert triage and prioritization

Incident classification

Noise reduction and deduplication

Collaborate with Security Operations, DevOps, and IT teams to streamline incident response

Monitor, troubleshoot, and optimize automation performance

Document playbooks, workflows, and integration logic

Required Skills & Qualifications

3+ years of experience with SOAR platforms (e.g., Cortex XSOAR, Splunk SOAR, IBM Resilient)

Strong hands-on experience with:

SOAR playbook development

Python, JavaScript/Groovy scripting

Experience integrating SOAR with JIRA using REST APIs and automation rules

Good understanding of JIRA workflows and configurations

Experience working with RESTful APIs and system integrations

Solid understanding of cybersecurity operations:

Incident response

Threat intelligence

Alert triage

Basic to intermediate knowledge of AI/ML concepts and practical applications

Preferred Qualifications

Experience customizing JIRA (workflows, automation rules, ScriptRunner, etc.)

Familiarity with SIEM tools (Splunk, QRadar, Sentinel)

Exposure to AI/ML frameworks or services (e.g., scikit-learn, TensorFlow, cloud AI APIs)

Experience with cloud platforms (AWS, Azure, Google Cloud Platform)

Knowledge of DevOps tools and CI/CD pipelines

Exposure to LLMs / Generative AI for automation use case