Salesforce BA

Mountain View, CA, US • Posted 19 hours ago • Updated 2 hours ago
Contract W2
On-site
Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

  • Telecom industry experience is a MUST

Summary

Role : Salesforce BA
Location: Mountain View, CA(Hybrid-3 days a week)
Contract

Telecom industry experience is a MUST

Overview:

Seeking a hands-on Functional Business Analyst with deep Salesforce Service Cloud and telecom domain experience to support the automation of customer service workflows and field technician processes. You'll work directly with stakeholders and engineering to drive requirements, design functional solutions, and improve technician efficiency using tools like TR-143 testing.

Key Responsibilities:

  • Lead requirements gathering, process analysis, and user story creation
  • Collaborate cross-functionally to define and deliver scalable Service Cloud solutions
  • Analyze existing technician workflows and propose automation enhancements
  • Design and wireframe UI updates (e.g., integration of TR-143 testing)
  • Define test scenarios for automated speed tests and validation logic
  • Translate business needs into user flows, wireframes, and functional specs
  • Support UAT planning, change management, and post-release validation

Required Skills:

  • 8+ years as a Salesforce Business Analyst, focused on Service Cloud
  • Strong background in functional BA work and workflow/process optimization
  • Domain expertise in Telecommunications & Fiber Installations
  • Experience with TR-143, router/ONT provisioning, and customer-prem installation
  • Tools: Jira, Confluence, Lucidchart, Salesforce Console
  • Excellent communication, facilitation, and cross-team collaboration

CST provides its clients with complete, cost-effective, end-to-end personnel solutions across a range of industrial domains. CST's mission is to empower businesses around the world to make better, faster operational decisions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90934189
  • Position Id: 2026-4570/4092
  • Posted 19 hours ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Cupertino, California

Today

Easy Apply

Third Party, Contract

$53

Hybrid in Sunnyvale, California

4d ago

Easy Apply

Contract

Depends on Experience

Hybrid in Santa Clara, California

13d ago

Easy Apply

Full-time, Third Party, Contract

Depends on Experience

Fremont, California

Yesterday

Easy Apply

Third Party, Contract

Depends on Experience

Search all similar jobs