Service Desk Analyst

TEKsystems currently has a Service Desk Analyst opportunity available with one of our clients. This position will split between 2 sites which are Brooklyn Park, MN and Coon Rapids, MN. This position will sit 100% on-site between these 2 locations. This person will provide Tier I & II support for PC (hardware and operating system) users. This position provides regular and as-needed technical services to internal customers and is the primary means of interaction between users and the IT department. Looking for someone that possess the top skills below and wants to be with an organization long term.
Top Skills:
3+ years of Desktop Support Experience
PC/OS/Software/Network troubleshooting and Printer support experience
Experience setting up new users, editing permissions, deleting users within Active Directory
Software installation experience (O365)
Description
Essential Job Functions
Triage user issues and requests.
Respond to help desk tickets, telephone calls, email, and walk-up requests for support
Manage the tickets in the Help Desk ticketing system
Identify, research, and resolve IT problems
Troubleshot and maintain computer systems connected to production equipment
Configure and deploy user hardware
Support and comply with the company Quality System, ISO, and medical device requirements
Read, understand, and follow work instructions and standard work
Participate in required company meetings
Maintain an organized work area (5S)
Participate in the Operational Excellence Program
Complete all other work duties as assigned
Ability to work in a manufacturing environment
Additional Skills & Qualifications
Minimum Requirements, Education & Experience
Associate degree in an IT--related field or relevant work experience.
Experience in support a technical environment in a help desk capacity
Microsoft Office awareness (Outlook, Word, Excel, PowerPoint)
Clear and effective verbal and written communication skills
Attention to detail
Organizational skills
Ability to work in a fast-paced team environment
Ability to prioritize and multitask
Ability to lift 50 lbs.
Desirable Criteria & Qualifications
Bachelor's degree in Computer Science or related IS field
Experience with ERP, CRM, and other Business Systems
Continuing Education; including participation in local chapters, associations, and/or organizations
Job Type & Location
This is a Contract to Hire position based out of Brooklyn Park, MN.
Pay and Benefits
The pay range for this position is $23.00 - $27.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Brooklyn Park,MN.
Application Deadline
This position is anticipated to close on Sep 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.