IT Support Analyst

Description

We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems.

Responsibilities:

Install, configure, and upgrade operating systems and business software

Set up and support computer hardware, monitors, network equipment, and peripherals

Troubleshoot and resolve hardware, software, email, network, and peripheral issues

Support users via centralized help desk and provide clear technical guidance

Document equipment repairs, installations, and removals

Train users on common business applications

Contribute to system planning, hardware/software recommendations, and procedures

Stay up to date on technology trends and make proactive suggestions

Maintain user confidentiality and adhere to company protocols

Requirements

Strong understanding of computer hardware, networks, and business software

Experience supporting users in a professional IT environment

Excellent troubleshooting skills and ability to explain complex issues clearly

Strong organization, time management, and communication skills

Ability to work independently and manage overnight responsibilities effectively

Knowledge of server and network infrastructure

Familiarity with modern technology and AI tools

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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