Pega SRE Engineer - NC, TX

Job#: 3036883

Job Description:

Client: Financial Services

Team: TBA

Job Title: Systems Operations Engineer 4 / Pega SRE Engineer

Location: Charlotte, NC or Irving, TX - Hybrid (3 days onsite mandatory)

Contract Length: 18 months (potential extension; must be eligible for conversion)

Pay Rate: $60 - $65
Top Requirements:

2+ years of Site Reliability Engineering (SRE) experience with strong production support background

Experience supporting Pega platforms (Pega Smart Investigate preferred)

Experience with Kubernetes/OpenShift and observability tools (Grafana, Prometheus, Splunk, AppDynamics)

Plusses:

Experience with automation/scripting (Python or Java)

Experience with AutoSys or workload scheduling tools

Experience in financial services or payment operations environments

Database knowledge and performance troubleshooting experience

Strong understanding of DevOps and reliability engineering practices (SLIs/SLOs, incident response)

Job Summary:

In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering. Review and analyze complex multi-faceted, larger scale or longer-term Systems Operations Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel.
Day-to-Day Responsibilities:
Production Operations & Reliability

• Provide hands-on production support for Pega Smart Investigate and PFIX environments
• Ensure high availability and system stability through proactive monitoring and incident response
• Participate in on-call rotations and lead resolution of critical production incidents

Incident, Problem & Change Management

• Lead incident response, perform root cause analysis, and conduct postmortems
• Drive remediation efforts to prevent recurring issues and improve recovery times
• Collaborate with release and change management teams for safe deployments

Observability & Monitoring

• Design and enhance monitoring, alerting, and logging solutions
• Improve service visibility using tools such as Grafana, Prometheus, Splunk, or AppDynamics
• Reduce alert noise and improve detection accuracy

Automation & Engineering

• Identify manual processes and implement automation to reduce operational toil
• Develop scripts or automation tools using Python/Java
• Support self-healing and auto-remediation solutions where applicable

Reliability Engineering

• Define and implement SLIs, SLOs, and error budgets
• Embed reliability practices earlier in the SDLC ("shift-left")
• Identify gaps in processes and improve operational workflows

Collaboration & Platform Support

• Work closely with engineering, platform, and operations teams
• Support payment operations applications running on Pega workflows
• Troubleshoot application-level issues and optimize platform performance

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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