Software Engineer - NC, AZ, TX

Job#: 3032500

Job Description:
Job Title: Site Reliability Engineer
Location: Charlotte, NC, Irving, TX, Chandler, AZ (Hybrid - 3x/week)
247 on-call participation required
Contract Length: 18 Months - Possibility to Extend or Convert
Pay Rate: $69/hour - $74/hour

Note: We are unable to consider C2C or third-party submissions.

Role Overview

This position is for a senior operational engineer with a Site Reliability Engineering (SRE) mindset, supporting enterprise platforms through advanced observability, automation, and standardized operational patterns. The role focuses on shifting operations from reactive incident handling to proactive reliability engineering. This engineer will own L2/L3 escalations, conduct root cause analysis, drive continuous improvement, and build guardrails to ensure compliant, resilient, and repeatable platform operations.

Key Responsibilities

• Provide senior-level L2/L3 application and middleware production support, leading disciplined troubleshooting, recovery, and stabilization for complex, high-availability services.
• Embed SRE practices into daily operations, including defining reliability signals, improving alert quality, and driving blameless post-incident learning to reduce toil.
• Implement and improve observability across applications and middleware (logs, metrics, traces, dashboards) to improve detection, diagnosis, and Mean Time to Resolution (MTTR).
• Design, develop, and maintain infrastructure-as-code and configuration-as-code capabilities for VM-based and container-adjacent workloads, including OpenShift (OCP).
• Build and support automation for operational actions across middleware components (e.g., standardized status checks, start/stop/restart) to enable safer self-service.
• Integrate operational automation with CI/CD pipelines to enable repeatable and auditable deployments.
• Monitor for configuration drift, support automated compliance checks, and implement remediation patterns aligned with enterprise controls.
• Develop and maintain runbooks and operational documentation for automation and platform procedures.
• Participate in on-call rotations and provide operational support coverage as required, including outside of normal working hours.

Required Qualifications

• 5+ years of combined Software, Systems, or Infrastructure Engineering experience supporting enterprise production environments.
• Senior-level L2/L3 application and middleware production support experience.
• A strong Site Reliability Engineering (SRE) mindset, with an emphasis on proactive reliability, MTTR reduction, and toil elimination.
• Demonstrated experience designing and operating observability solutions, including logs, metrics, traces, dashboards, and actionable alerting.
• Hands-on automation and scripting skills using tools such as Python, Bash, or PowerShell.
• Experience working in VM-based and container-adjacent environments, including OpenShift (OCP).
• Ability to understand application and platform architecture, identify bottlenecks, and engineer solutions.

Preferred Qualifications

• Experience with Infrastructure-as-Code (IaC) and configuration-as-code, preferably with Ansible or similar automation platforms.
• Experience with CI/CD-integrated operational automation.
• Familiarity with cloud or container platforms (any provider).
• Exposure to AI-assisted operations with appropriate guardrails.
• Knowledge of Elastic or legacy observability tooling.
• Strong cross-functional communication skills and experience operating in regulated environments.

Compensation

The anticipated pay range for this position is $69.00/hr to $74.00/hr.

We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.