Cluster Telecom Service Manager (CTSM)

Description

The Cluster Telecom Service Manager (CTSM) provides senior operational leadership for telecommunications services supporting a large-scale, multi-venue live event and venue operations program. This role operates at a level above individual venues and is responsible for ensuring consistent, reliable, and secure telecom service delivery across a cluster of assigned sites.
The CTSM oversees telecom operations across multiple venues (typically 2+ sites, potentially up to 20 depending on venue size and complexity). This is not an engineering role, but a senior operations and service management position requiring strong leadership, escalation management, and cross-functional coordination. The CTSM leads and supports Venue Telecom Service Managers (VTSMs), serves as the primary escalation point for venue-level telecom issues, and works closely with engineering operations, vendor partners, and the Technology Operations Center (TOC) to maintain operational readiness throughout planning, testing, and live operations.
Key Responsibilities:

• Oversee end-to-end telecom service delivery across multiple venues, ensuring consistency, quality, and operational readiness.
• Lead, mentor, and provide escalation support to a team of Venue Telecom Service Managers (VTSMs).
• Serve as the senior escalation point for venue-level telecom incidents and coordinate resolution with the Technology Operations Center (TOC).
• Develop and manage cluster-wide telecom strategies, schedules, staffing models, and resource plans.
• Provide operational leadership during network incidents, acting as the primary point of contact for triage and escalation across venues.
• Ensure compliance with telecom standards including Cisco LAN/WLAN architecture, VoIP, mobile networks, and spectrum management.
• Ensure telecom operations align with both physical and virtual security requirements across all assigned venues.
• Collaborate with internal teams, external vendors, and partners to ensure seamless service integration and delivery.
• Track risks, issues, and performance metrics across the cluster and provide regular updates to senior leadership.
• Support recruitment, onboarding, and training of VTSMs and their venue-based teams.
• Travel to assigned venues as needed to support readiness, audits, and issue resolution.

Skills

Project management, telecom operations, infrastructure management

Top Skills Details

Project management, telecom, infrastructure management, LAN/WLAN, Cisco

Additional Skills & Qualifications

Required Competencies:

• Organizational excellence: Demonstrates mastery in orchestrating complex, multi-venue operations. Anticipates interdependencies across sites, builds scalable plans, and ensures all venues remain "audit ready" through rigorous documentation and proactive oversight.
• People & communication: Clear, confident communicator under pressure; able to lead high-stakes bridge calls, mentor VTSMs, align cross-functional teams, and brief senior leaders with authority and precision.
• Customer focus: Maintains a strong focus on the end-to-end service experience across the cluster; balances competing priorities to protect service quality.
• Exceptional attention to detail and organizational skills.
• Excellent stakeholder engagement and problem-solving abilities.

Qualifications:

• 8+ years of experience in operations, service management, or large-scale technology delivery, preferably in live event, venue, or mission-critical environments.
• Proven experience managing managers and coordinating operations across multiple sites.
• Strong operational understanding of telecommunications and IT infrastructure, including LAN/WLAN, VoIP, mobile networks, and Cisco-based environments.
• Experience working across multiple organizational boundaries, including vendors, engineering teams, and partner organizations.
• Bachelor's degree in a relevant field (e.g., Business, Information Technology, Event Operations) required.
• Advanced degree or certifications (e.g., PMP, ITIL) preferred.

Experience Level

Expert Level
Job Type & Location
This is a Contract to Hire position based out of Los Angeles, CA.
Pay and Benefits
The pay range for this position is $75.00 - $85.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Los Angeles,CA.
Application Deadline
This position is anticipated to close on Apr 6, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.