Salesforce Lead

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

We are seeking an experienced Salesforce Lead to drive the design, development, and delivery of Salesforce solutions across the organization. The ideal candidate will have strong expertise in Salesforce Service Cloud and hands-on experience with Agentforce (Salesforce AI/Agent capabilities), along with exposure to other Salesforce clouds. This role requires a blend of technical expertise, leadership skills, and stakeholder engagement.

Key Responsibilities

• Lead end-to-end Salesforce solution design and delivery for enterprise-scale projects
• Architect and implement scalable solutions using Service Cloud and Agentforce
• Collaborate with business stakeholders to understand requirements and translate them into technical solutions
• Provide technical leadership to development teams and ensure adherence to best practices
• Design and develop custom solutions using Apex, Lightning Web Components (LWC), and integrations
• Drive implementation of AI-driven automation and agent-based workflows (Agentforce)
• Optimize Service Cloud features such as case management, knowledge base, omnichannel routing, and automation
• Ensure system performance, scalability, and security compliance
• Conduct code reviews, mentor junior developers, and enforce quality standards
• Integrate Salesforce with third-party systems using APIs and middleware
• Stay updated with new Salesforce releases, especially in AI and automation capabilities

Required Skills & Qualifications

• 9-12 years of IT experience, with 6+ years in Salesforce
• Strong hands-on experience with: Salesforce Service Cloud Agentforce / Einstein AI / Salesforce AI capabilities
• Expertise in: Apex, Visualforce, Lightning Web Components (LWC) Salesforce APIs and integrations (REST/SOAP) Data modeling and security model implementation
• Experience in designing scalable and high-performance solutions
• Strong understanding of Salesforce platform limits and best practices
• Proven experience in leading teams and delivering complex Salesforce projects
• Excellent problem-solving, communication, and stakeholder management skills

Preferred Qualifications

• Experience with other Salesforce Clouds: Sales Cloud Experience Cloud Marketing Cloud Data Cloud
• Salesforce certifications (one or more): Salesforce Certified Application/Platform Architect Salesforce Certified Service Cloud Consultant Salesforce AI / Einstein-related certifications
• Experience with DevOps tools (Copado, Gearset, CI/CD pipelines)
• Knowledge of Agile/Scrum methodologies

Key Competencies

• Leadership and mentorship
• Strategic thinking and solution architecture
• Strong communication and client-facing skills
• Ability to drive innovation using AI-driven Salesforce capabilities

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.