Service Delivery Manager - Salesforce

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Role : Delivery Manager - Salesforce

About the Role:

We are seeking a highly skilled and experienced Delivery Manager with strong expertise in Salesforce platform implementations, particularly Sales Cloud and Service Cloud. The ideal candidate will lead and oversee client engagements, manage delivery teams, and ensure successful program outcomes across Salesforce projects. This role demands a strategic thinker with excellent client management skills, proven experience in delivering enterprise Salesforce solutions, and a strong background in Salesforce solution design, P&L management, and pre-sales activities including handling RFPs and proposals.

Key Responsibilities:

• Lead end-to-end delivery for Salesforce Sales Cloud and Service Cloud implementations, ensuring high-quality, on-time, and within-budget project delivery.
• Act as the primary point of contact for clients, driving strong client engagement and managing expectations throughout the project lifecycle.
• Manage, mentor, and motivate delivery teams to achieve project goals and professional growth.
• Develop and manage project plans, timelines, resource allocation, and risk mitigation strategies.
• Collaborate with sales, business and solution architect teams to align delivery with business objectives.
• Drive continuous improvement initiatives and best practices for Salesforce implementation and support.
• Lead the Salesforce solution design process to meet client business requirements effectively.
• Handle the preparation and management of RFPs and proposals for Salesforce deals, ensuring solution alignment and competitiveness.
• Oversee financial management aspects of delivery including budgeting, forecasting and cost control to ensure project profitability.
• Manage Profit & Loss (P&L) responsibilities for assigned projects/programs, ensuring financial objectives are met.
• Ensure adherence to governance, compliance, and quality standards in all project phases.
• Manage program escalations, resolve conflicts, and maintain stakeholder communications.
• Oversee post-implementation support and transition to operations teams.

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, Business, or related field.
• Proven experience (5+ years) as a Delivery Manager or Program Manager in Salesforce implementations (Sales Cloud and/or Service Cloud).
• Strong client engagement and relationship management skills.
• Demonstrated experience managing delivery teams of Salesforce consultants, developers, and administrators.
• Solid knowledge of Salesforce platform capabilities, configuration, customization, and solution design.
• Experience handling RFPs and proposals for Salesforce deals, collaborating with sales and pre-sales teams.
• Proven financial management experience in project delivery including budgeting, forecasting, and P&L management.
• Experience in agile project management methodologies and tools.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work from either Kochi or Bangalore offices.

Preferred Skills:

• Salesforce certifications (Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder, PMP or Agile certifications).
• Experience in digital transformation projects or CRM integrations.
• Strong problem-solving skills and the ability to handle multiple projects simultaneously.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with industry-leading clients and cutting-edge technology.
• Collaborative and inclusive work environment.
• Professional growth and development opportunities.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.