Join Deloitte's Customer Strategy & Design practice to support healthcare clients on product strategy, design, and implementation, helping them shape and deliver digital products for their members, patients, providers, and pharmacy stakeholders.
In this client-facing consulting role, you will advise and guide client product teams on product vision, strategy, roadmaps, requirements, design, and delivery across initiatives involving access, claims, care management, and pharmacy experiences.
You will partner with client executives, client product teams, and Deloitte cross-functional teams to turn healthcare needs into products that support business and user outcomes.
The role offers the opportunity to lead teams, contribute to pursuits, and mentor junior professionals.
Recruiting for this role ends on November 14, 2026
Work you'll do As a manager on the Customer Strategy & Design team supporting healthcare clients on product management, you will be responsible for...
- Advise client business and product executives on product vision, strategy, roadmaps, and investment prioritization.
- Lead Deloitte and client teams in gathering and prioritizing requirements and translating them into epics, user stories, and acceptance criteria, serving as product management lead or embedded product owner on client engagements.
- Partner with client and Deloitte engineering, data, and design teams throughout delivery, balancing product scope, timelines, and user needs.
- Guide clients in managing product backlogs and release plans within Agile delivery models.
- Design and help clients adopt product operating models, governance, and ways of working, including discovery, prioritization, and product metrics, to strengthen their product management capabilities.
- Apply knowledge of modern platforms and AI-enabled product development to shape client product solutions.
- Manage client relationships, lead pursuits, and develop junior talent.
A successful candidate would possess these skills:
- Understand the unique context of healthcare providers and insurers, and how to design innovative products within those constraints
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
The team Deloitte's Customer Strategy and Design practice is the strategic and experiential hub of Deloitte Digital. We excel in customer experience, marketing strategy, commercial transformation, and innovation/design, offering insights to navigate disruption and shape client agendas. Our team includes business strategists, operations experts, designers, and technologists focused on customer-centered solutions. We specialize in customer segmentation, go-to-market strategy, channel optimization, service design, UX design, and customer analytics. Join us to drive impactful customer experiences and market success.
Qualifications Required:
- 7+ years of experience in digital or product management roles at, or consulting to, health plans, healthcare providers, pharmacy benefit manager (PBM) organizations, specialty pharmacies, or digital pharmacies.
- 5+ years of experience defining or advising on product vision, strategy, and roadmaps for healthcare digital products.
- 3+ years of experience translating business and client requirements into epics, user stories, and acceptance criteria.
- 3+ years of experience managing, or coaching teams to manage, product backlogs and release plans in Agile delivery models.
- 3+ years of experience with member, patient, provider, or pharmacy workflows for access, claims, benefits, care management, or medication services, and healthcare data and regulatory requirements.
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred:
- Experience in management consulting advising health plans, healthcare providers, pharmacy benefit manager (PBM) organizations, specialty pharmacies, or digital pharmacies on product management.
- Experience designing or implementing product operating models or product management capabilities for an organization.
- Experience in engineering, software development, data, or technical product management.
- Experience with artificial intelligence (AI)-enabled product development.
- Experience leading client pursuits and mentoring junior professionals.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $163,400 - $322,100.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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Requisition code: 374688
Job ID 374688
