Scrum Master / Digital Delivery Lead
Hybrid & Fulltime role
Position Summary
The Scrum Master / Digital Delivery Lead supports the Digital Experience team by driving Agile delivery from intake and prioritization through development, QA, content authoring, approvals, and production release. This role facilitates Agile ceremonies, removes delivery impediments, coordinates work across cross-functional teams, and manages release cadence in alignment with change-management requirements and broader release plans.
The role also serves as an operational point person for urgent digital requests, homepage updates, and shifting priorities, ensuring work is appropriately assigned and driven toward completion.
This is a hybrid position requiring on-site presence in McLean, Virginia three days per week. Candidates must be able to consistently work from the McLean office as part of the standard work schedule.
Key Responsibilities
Agile & Scrum Delivery
- Facilitate Agile ceremonies and help keep the team focused on committed work.
- Proactively identify and remove impediments affecting delivery.
- Track work across the delivery lifecycle and help maintain appropriate prioritization.
- Analyze incoming tickets and coordinate task assignments across Developers, QA, and Content Authors.
- Help ensure work is represented appropriately in the backlog and delivery boards.
Release & Change Coordination
- Manage release cadence in alignment with change-management requirements and broader release plans.
- Coordinate readiness for Stage and Production deployments.
- Track required approvals and change-order activities associated with digital releases.
- Coordinate dependencies and follow-ups across teams when delivery is blocked.
Digital Experience Operations
- Coordinate urgent requests and help determine appropriate prioritization.
- Support homepage swaps and related tasks.
- Coordinate digital work involving content, components, forms, calculators, product pages, and other website updates.
- Help connect requirements and underlying stories with teams responsible for implementation.
Cross-Functional Coordination
- Work closely with Product Managers, Developers, QA, Content Authors, Design, and other business and technology partners.
- Coordinate ownership when new requests enter the team and ensure the appropriate resource picks up the work.
- Follow up directly with contributors to resolve blockers and clarify requirements.
- Maintain visibility into who is working on what and identify gaps in assignments.
Planning & Prioritization
- Review incoming work to understand urgency, dependencies, and resource needs.
- Help balance planned sprint work with production issues and urgent business requests.
- Coordinate assignment of work across Development, QA, and Content Authors.
- Support sprint and backlog management so work is ready for execution.
Delivery Governance & Documentation
- Help maintain accurate Jira stories/tasks, dependencies, and delivery status.
- Coordinate required approvals and supporting release/change documentation.
- Ensure relevant stories and implementation information are available to delivery teams.
- Support traceability of work from request through release.
- Generate Jira reporting on task status, progress, and completion.
Required Qualifications
- Experience serving as a Scrum Master, Agile Delivery Lead, Project Manager, or similar digital-delivery role.
- Strong knowledge of Agile/Scrum delivery practices and backlog management.
- Experience coordinating cross-functional digital teams including Development, QA, Content/Authoring, Product, and Design.
- Experience with Jira or similar work-management tools.
- Strong organizational skills with the ability to manage competing priorities and urgent production requests.
- Strong communication, facilitation, and dependency-management skills.
- Experience coordinating releases, approvals, and change-management activities.
- Ability to understand digital requirements sufficiently to route work, identify dependencies, and coordinate the appropriate technical or content resources.
- Ability and willingness to work on-site in McLean, Virginia three days per week on an ongoing basis.
Preferred Qualifications
- Experience supporting enterprise websites or large-scale digital platforms.
- Experience with CMS-driven content delivery and digital publishing environments.
- Familiarity with AEM and/or Salesforce CMS environments.
- Experience coordinating website releases involving Development, QA, Content Authoring, and production support.
- Experience working with distributed or vendor development teams.
- Scrum Master certification such as CSM or PSM is preferred, but hands-on digital delivery experience should carry significant weight.
