IT Helpdesk engineer

Las Vegas, NV, US • Posted 60+ days ago • Updated 3 days ago

Contract W2

On-site

Depends on Experience

Fitment

Dice Job Match Score™

⏳ Almost there, hang tight...

Job Details

Skills

Collaboration
Communication
Computer Hardware
Emerging Technologies
Employment Authorization
Help Desk
Management
Motivation
Network
Service Level
Technical Support
Technical Writing
Training
User Guides
Secret security clearance

Summary

Title: Helpdesk Engineer,
Location: Onsite, Las Vegas, NV.
Work Authorization:
Clearance: Secret

Responsibilities

Serve as the first point of contact for end-users, providing technical support and resolving IT-related issues.
Troubleshoot and resolve hardware, software, and network-related problems efficiently.
Manage and maintain ticketing systems to track, prioritize, and document user requests and resolutions.
Collaborate with application developers, engineers, and other stakeholders to identify and resolve complex technical issues.
Provide training and guidance to end-users on best practices for utilizing IT systems and tools.
Ensure all support requests are handled within defined service-level agreements (SLAs).
Develop and update technical documentation, FAQs, and user guides.
Stay updated on emerging technologies, tools, and methodologies to enhance support services.

Qualifications Required:

Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related analytical, scientific, or technical discipline (BS/BA highly preferred).

Minimum of 10years of continuous experience in a Help Desk Support role.
Strong ability to work independently and collaboratively with technical teams.
Excellent written and oral communication skills.
Motivation and results-oriented mindset.
Required Secret security clearance

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10279020
Position Id: 8731552
Posted 30+ days ago

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