IT Helpdesk engineer

Overview

On Site
Depends on Experience
Contract - W2

Skills

Analytical Skill
Business Analysis
Business Analytics
Collaboration
Communication
CompTIA
Computer Hardware
Computer Science
Emerging Technologies
Help Desk
ITIL
Information Systems
Management
Motivation
Network
Service Level
Software Engineering
Technical Support
Technical Writing
Training
User Guides

Job Details

Title : Helpdesk Engineer,
Location : Onsite, Washington DC.
Work Authorization:

Responsibilities

  • Serve as the first point of contact for end-users, providing technical support and resolving IT-related issues.
  • Troubleshoot and resolve hardware, software, and network-related problems efficiently.
  • Manage and maintain ticketing systems to track, prioritize, and document user requests and resolutions.
  • Collaborate with application developers, engineers, and other stakeholders to identify and resolve complex technical issues.
  • Provide training and guidance to end-users on best practices for utilizing IT systems and tools.
  • Ensure all support requests are handled within defined service-level agreements (SLAs).
  • Develop and update technical documentation, FAQs, and user guides.
  • Stay updated on emerging technologies, tools, and methodologies to enhance support services.

Qualifications Required:

  • Bachelor s degree in Computer Science, Information Systems, Software Engineering, or a related analytical, scientific, or technical discipline (BS/BA highly preferred).
  • Minimum of five (5) years of continuous experience in a Help Desk Support role.
  • Strong ability to work independently and collaboratively with technical teams.
  • Excellent written and oral communication skills.
  • Motivation and results-oriented mindset.

Preferred:

  • CompTIA A+ or Google IT Support Professional Certification.
  • ITIL Certification.
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