Help Desk Analyst

Help Desk Analyst

I'm seeking a Help Desk Analyst for an onsite position with a stable and growing company in the local area. Interested candidates with the following skill set are encouraged to apply.

• Technical Support: Troubleshooting operating systems, computer hardware, software applications, and network connectivity.


• Ticket Management: Logging, tracking, and managing support requests from initial report to resolution, often using ticketing software.


• User Assistance: Guiding users through step-by-step solutions, providing remote support, and conducting installations or upgrades.


• Escalation: Identifying and escalating critical issues to Tier 2 or Tier 3 teams.

• Technical Knowledge: Understanding of Windows/macOS, Active Directory, Office 365, and peripheral devices.


• Communication: Strong verbal and written skills to explain technical issues to non-technical users.


• Customer Service: Patience, empathy, and a focus on minimizing user downtime.


• Problem-Solving: Strong analytical skills to diagnose root causes.


• Education/Experience: Often requires an associate degree in IT, technical certifications (e.g., CompTIA A+), or previous customer support experience.

If you would like to learn more about this position, please send your resume to and you can also connect with me on LinkedIn as I have multiple positions available in all areas of IT and I would be glad to help you or someone you know learn about better job opportunities.

Brian Patrick Feeley

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Please connect with me on LinkedIn