Job#: 3028700 Job Description: IT Service Support Technician
Location: Onsite - Columbus, OH
Duration: 6+ months, no contract to hire
Schedule: Full-time, onsite, 40 hrs
Pay: $20-24
Position OverviewThe IT Service Support Technician 2 provides multi-tier, omni-channel IT support to end users across office, campus, and medical facility environments. This role serves as a frontline technical resource focused on first contact resolution, issue escalation, and hands-on support for both hardware and software needs.
Key Responsibilities- Serve as an initial point of contact for IT service requests and incidents across multiple support channels
- Troubleshoot and resolve hardware and software issues with an emphasis on first contact resolution
- Perform installation, configuration, preventive maintenance, break/fix, and deployment activities
- Support end users at base office locations, main campus facilities, regional sites, and medical facilities
- Diagnose, isolate, and resolve technical issues, escalating to higher-tier or specialized teams as appropriate
- Monitor and track escalated issues to ensure timely resolution and communication
- Assist with outage communication, tracking, and reporting while collaborating with IT teams and leadership
- Participate in project-related activities and special initiatives as needed
- Serve as an informal resource to less experienced technicians when applicable
Technical Environment- Desktop and laptop hardware support
- Operating systems and standard enterprise applications
- Peripheral devices and basic networking connectivity
- Ticketing systems and IT service management tools
- Onsite field support and desk-side assistance
Scope- Individual Contributor - Technical (Proficient Level)
- Performs work within established procedures and guidelines
- Resolves routine technical issues independently
- Receives guidance for non-routine or complex problems
- Communicates clearly with users, peers, and supervisors
- May coordinate or review day-to-day work of others as needed
Required Qualifications- High School Diploma or GED required
- 1 year of relevant IT support experience required
- 2-4 years of relevant experience preferred
- Post-secondary education, certification, or vocational training is a plus
- Strong customer service and communication skills
- Ability to work fully onsite
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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