ServiceNow SAM Architect

Job Title: ServiceNow SAM Architect

Location: Atlanta, GA (Remote)

Job Description:

• 10 years of experience in ServiceNow architecture specializing in IT Asset Management focusing on ITAMHAM and ITAMSAM modules
• Lead the strategic design development and deployment of scalable ServiceNow IT Asset Management solutions encompassing both Hardware Asset Management HAM and Software Asset Management SAM
• Utilize deep expertise in ServiceNow architecture to optimize ITAM workflows ensuring seamless integration and high data accuracy across asset management modules
• Analyze complex business requirements and translate them into scalable technical specifications for ITAMHAM and ITAMSAM implementations
• Oversee the integration of ITAM solutions with broader IT infrastructure and business processes to enhance operational efficiency
• Drive continuous improvement initiatives incorporating the latest ServiceNow ITAM features industry trends and compliance standards to maintain cuttingedge solutions

Roles and Responsibilities

• Lead endtoend design configuration and deployment of ServiceNow ITAMHAM and ITAMSAM modules aligned with organizational goals
• Manage the complete lifecycle of hardware and software assets including discovery entitlement management compliance and optimization within ServiceNow
• Collaborate with IT and business stakeholders to define implement and enforce ITAM policies and procedures
• Conduct regular audits and assessments to ensure data integrity compliance and optimal performance of ITAM systems
• Troubleshoot and resolve complex platform and modulespecific issues to maintain high system availability
• Provide technical leadership mentorship and guidance to senior and junior team members on ServiceNow ITAM best practices and architectural standards
• Develop and maintain comprehensive documentation training materials and technical guides supporting ITAM processes and tools
• Participate in crossfunctional teams to integrate ITAM solutions with broader IT service management and operational frameworks
• Drive innovation and automation initiatives to enhance asset management efficiency and service delivery

Skills

Mandatory Skills : ServiceNow ITAM-HAM, ServiceNow ITAM-SAM