IT TRAINER-GOVERNMENT PROJECT

Role Overview The Trainer will support City IT initiatives by designing and delivering training programs and knowledge transfer activities to ensure effective adoption of systems, processes, and technologies.

Key Responsibilities

· Design, develop, and deliver IT training programs for City staff

· Create training materials, user guides, manuals, and reference documentation

· Conduct instructor-led, virtual, or hands-on training sessions

· Support end-user adoption of new systems, tools, and processes

· Assess training needs and tailor content to different user groups

· Provide post-training support and knowledge transfer

· Coordinate training schedules with City departments and project teams

Required Experience

· 7–10+ years of IT training or instructional experience

· Experience supporting enterprise or government IT initiatives preferred

Required Skills

· Training facilitation and adult learning techniques

· Documentation and instructional design

· Communication and presentation skills

Preferred Certifications

· Training, instructional design, or change management certifications