OpenText/ECM Administrator

Job Title: OpenText/ECM Administrator

Location : Remote

a.    ECM System Administration:

• Administer and maintain the OpenText ECM platform

• Install, configure, and upgrade ECM software and related applications.

• Manage and monitor system performance, ensuring that the ECM platform is running  efficiently and reliably.

• Perform daily, weekly, and monthly system checks to ensure all services are operational.

b.    Document and Content Management:

• Ensure the organization’s documents and digital assets are correctly stored, indexed, and categorized within the ECM platform.

• Optimize document indexing and search capabilities for ease of access and retrieval.

c.     Backup and Disaster Recovery:

 • Develop and implement strategies for backup and disaster recovery for the ECM system, ensuring business continuity.

• Regularly test and verify the effectiveness of backup and recovery plans for critical content and records.

d.    System Integration:

• Integrate ECM solutions with other enterprise systems, including ERP and other business critical applications.

• Collaborate with other IT teams to ensure seamless data flow and efficient content sharing across systems.

• Support content migration or upgrades across platforms, ensuring minimal downtime.

e.    System migration support

• Collaborate with other functional and technical teams to provide data and configuration settings for new file imaging systems.

• Provide historical reports to ingest into new systems

f.      Troubleshooting and Issue Resolution:

• Provide technical support for ECM-related issues, working with users to identify and resolve problems.

• Troubleshoot performance issues and resolve system errors related to the ECM platform.

• Manage incident resolution and escalate issues when necessary.

g.    Monitoring and Reporting:

 • Continuously monitor the performance and health of the ECM platform and related services. • Generate reports on system usage, user activity, and document management workflows.

• Provide performance analysis and suggest improvements for system optimization.

h.    Compliance and Best Practices:

• Ensure the ECM system adheres to DoD policies and STIGs, industry standards, and regulatory compliance requirements (e.g., PCI DSS).

• Stay up to date on ECM trends and best practices to ensure the platform remains effective, secure, and scalable.

• Participate in audits and compliance reviews as required.

i.      Documentation and Training:

• Develop and maintain system documentation, user guides, and operating procedures.

• Provide training and support to end-users regarding the effective use of the ECM platform.

• Assist in creating and enforcing standard operating procedures (SOPs) for content management processes