GOS Support Engineer

For this U.S. based position, the expected compensation range is $90,000 - $120,000 per year, which includes base pay and short-term incentive plan.

We are looking for highly motivated employees to join our North America Grid Operation Systems (GOS) Technical Support team for the position of GOS Technical Support Engineer.

At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability.

Schneider Electric is seeking innovative and highly skilled, personable professionals who are passionate about SCADA, ADMS, and DERMS technologies. They possess strong facilitation skills and the ability to translate and convey difficult concepts to groups with varied skill sets. This role is predominately outward-focused, including direct interaction with our client and partner communities, often as the face of Schneider Electric. The responsibilities of the GOS Technical Support Engineer are to ensure that our North American GOS customers enjoy long-term satisfaction with our Grid Operation solutions.

Job description:
Member of the Technical Support Team for North American GOS customers
Deep and personal customer relationship and collaboration while supporting the GOS product lifecycle
Accountable for maintaining and troubleshooting: large-scale complex operation, configuration, deployment, and maintenance for customer-specific software solutions
Acting as a true customer advocate to internal support and development teams while working to resolve complex technical software issues
Helping system administrators during issue investigation and resolution (off-site and on-site troubleshooting)
Develop and maintain positive relationships with colleagues, customers, and sub-contractors
Thorough documentation of all customer interactions including troubleshooting tasks and results
Maintain knowledge base of resolution paths and known issues accessible both internally and externally
Support 24x7 critical clients via on-call rotation

The ideal candidate for this position should have following key skills/experience:
Must have previous experience supporting enterprise software solutions
Basic knowledge about distributed software architecture
Advanced knowledge of hardware, OS management, virtualization, networking, security, IT operations and automation, data management
Bachelor of Science degree in CS or CIS preferred. Relevant job experience will also be considered in lieu of a degree
Minimum of 1-3 years' experience working with and maintaining SCADA systems. Experience with EcoStruxure ADMS 3.x is highly beneficial.
Understanding of Industrial Communication Protocols: Familiarity with communication protocols such as Modbus, DNP3, and ICCP is beneficial
Networking skills: Basic understanding of IT networking concepts including TCP/IP, firewalls, switches, and routers is necessary as SCADA systems often need to interface with other networks
Safety-conscious: Familiarity with industry safety standards and a commitment to always adhere to safety protocols
Must possess excellent analytical, problem solving, researching skills
High level of professionalism in oral and written communication skills
Be independent, self-motivated, team player and have a people-oriented personality
Ability to manage overall technical support satisfaction of several key clients simultaneously
Must demonstrate the ability to interact with peers, management, and other departments in a professional manner
Ability to work in a dynamic fast paced environment
Passion for learning and continuous improvements

What you can expect:
Schneider Electric's desirable global benefits plan
Dynamic global working environment and great career opportunity through Schneider Electric's programs
Environment to learn, excel, and drive continual improvements in processes benefiting our customers
Occasional domestic and international travels to further grow and strengthen relationship with customers
Collaboration with top World experts in GIS/ADMS utility industries
Collaboration with IT experts in GIS/ADMS fields from our company

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.