Job#: 3033178 Job Description: Technical Support Tech - Technical Support Tech I
Location: New Carlisle, Indiana (Onsite)
Employment Type: Contract
Role Overview
This role provides technical support to end users on a variety of issues. The position involves identifying, researching, and resolving technical problems by responding to telephone calls, email, and personnel requests. The successful candidate will document, track, and monitor problems to ensure timely resolution.
Key Responsibilities
- Provide direct support to end users for technical issues.
- Identify, research, and resolve technical problems.
- Respond to telephone calls, emails, and in-person requests for technical support.
- Document, track, and monitor issues to ensure a timely resolution.
- Follow instructions and pre-established guidelines to perform job functions.
- Work under immediate supervision.
Required Qualifications
Education: An associate's degree in a related area may be required.
Experience: 0-3 years of experience in the field or in a related area.
Technical Skills: Knowledge of commonly-used concepts, practices, and procedures within the technical support field.
Work Environment
This position requires working the back-half shift from Wednesday to Saturday, 10 hours per day, from 7:00 am to 5:00 pm EST.
Compensation & Benefits
The pay rate for this position is between $20.00 and $23.50 per hour.
This employer is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. This employer will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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