Duties: As part of a development technology team, the Lead Business Analyst is responsible for partnering with business units, technology teams, and stakeholders to define, analyze, and document well-formed requirements for AI-enabled business process automation solutions. This role will support the design and delivery of agentic workflows that automate business processes using AI, including workflows that apply both deterministic rules-based processing and judgment-based decisioning.
The Lead Business Analyst will use AI-assisted analysis and requirements writing techniques to improve the speed, clarity, completeness, and quality of business and functional requirements. This individual will play a key role in translating business needs into actionable requirements, user stories, process flows, acceptance criteria, and solution documentation that enable rapid, high-quality delivery.
This role requires strong analytical thinking, business process understanding, stakeholder communication, and the ability to work across business and technical teams to ensure solutions meet business objectives, compliance expectations, and operational needs.
Essential Duties and Responsibilities
Partner with business units, product owners, technology teams, operations, compliance, and other stakeholders to elicit, analyze, and document business needs.
Lead requirements-gathering sessions, workshops, interviews, process reviews, and discovery activities.
Develop clear, complete, testable, and well-structured business requirements, functional requirements, user stories, acceptance criteria, process flows, and decision logic.
Support the design and delivery of agentic workflows that automate business processes using AI.
Analyze business processes to identify opportunities for automation, AI enablement, workflow optimization, and operational efficiency.
Document deterministic rules, judgment-based rules, exception handling, escalation paths, and human-in-the-loop decision points.
Use AI-assisted tools and techniques to support requirements writing, requirements analysis, process documentation, gap analysis, impact analysis, and backlog refinement.
Validate AI-assisted outputs for accuracy, completeness, business alignment, and appropriate use.
Translate complex business processes and rules into structured requirements that can be understood by developers, testers, architects, and business stakeholders.
Work with technical teams to ensure requirements are feasible, properly understood, and aligned with solution design.
Support Agile delivery by creating and refining backlog items, defining acceptance criteria, supporting sprint planning, and participating in demos and retrospectives.
Facilitate alignment across stakeholders and resolve ambiguity, conflicting requirements, and process gaps.
Support testing activities by helping define test scenarios, reviewing test cases, validating results, and ensuring traceability to requirements.
Assist with change management, implementation planning, stakeholder readiness, training documentation, and post-implementation support.
Maintain current knowledge of AI-assisted business analysis practices, workflow automation concepts, and emerging tools.
Skills:
Minimum of 7+ years of business analysis, systems analysis, product analysis, or related experience.
Strong experience gathering, analyzing, and documenting well-formed business and functional requirements.
Experience working directly with business units and technology teams to translate business needs into actionable delivery artifacts.
Experience writing user stories, acceptance criteria, business rules, process flows, use cases, data requirements, and functional specifications.
Experience using AI-assisted tools or techniques to support requirements development, documentation, analysis, summarization, or backlog refinement.
Strong understanding of business process analysis, workflow design, decision logic, exception handling, and operational process improvement.
Ability to analyze deterministic rules-based processes as well as judgment-based business decisioning.
Experience supporting Agile delivery teams and working with product owners, developers, QA, architects, and business stakeholders.
Strong communication, facilitation, analytical, problem-solving, and documentation skills.
Ability to manage ambiguity, drive clarity, and produce high-quality requirements in a fast-paced delivery environment.
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