Description Help Desk Support On-site | Austin, TX | Contract
Robert Half is actively hiring a customer-focused Help Desk Support professional to deliver advanced technical assistance for end users across a distributed workforce. This Long-term Contract position is ideal for someone who can take ownership of escalated support issues, investigate technical problems thoroughly, and provide dependable service across devices, applications, and core IT systems. The role requires a strong balance of hands-on troubleshooting ability, clear communication, and a commitment to maintaining a smooth and secure user experience.
Responsibilities:- Own escalated support requests from frontline service desk staff and drive complex issues through to resolution.
- Diagnose and resolve technical problems involving desktop and laptop hardware, operating systems, business applications, network connectivity, and user access.
- Monitor incident and service request queues, ensuring tickets are addressed according to policy.
- Set up, configure, maintain, and troubleshoot endpoint devices.
- Support enterprise productivity and identity tools, including M365 and Active Directory.
- Create and update support documentation, resolution notes, and knowledge articles to improve team efficiency and consistency.
- Assist with employee onboarding and offboarding activities by preparing equipment and managing appropriate system access.
Requirements - 3 or more years of experience in IT support, desktop support, or service desk environments (Tiel 1 and Tier 2 level).
- Hands-on troubleshooting skills across Microsoft Windows 11, macOS, and common enterprise software platforms.
- Experience supporting identity and access administration through Active Directory.
- Working knowledge of M365 applications and services (i.e., Teams, Outlook, Exchange, SharePoint).
- Familiarity with endpoint management solutions, such as Intune.
- Understanding of core networking concepts, including TCP/IP, Wi-Fi connectivity, DNS, and DHCP.
- Ability to work in collaboration with Tier 3 support technicians when all resources are exhausted.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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