PIMS Support Specialist (Post-Implementation Support)

Remote • Posted 20 hours ago • Updated 4 hours ago

Contract W2

Remote

Depends on Experience

Fitment

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Job Details

Skills

Summary

Responsibilities

Provide post-implementation support for ezyVet PIMS platform users
Resolve daily support tickets (“how-to” workflow and usage issues) via Ticketing System
Troubleshoot basic platform configuration questions and escalate technical or network issues appropriately
Partner with peer support staff and internal SMEs on complex cases
Contribute to documentation and lightweight training resources (knowledge base articles, short how-to videos)
Deliver high-touch customer support to veterinary practice users

Must Haves

Prior experience working in a veterinary hospital environment (any role using a PIMS system)
Hands-on experience using veterinary PIMS platforms, ezyVet or ProVet Cloud preferred
Comfort working in ticketing systems/support workflow environments (FreshService Preferred)
Strong customer service orientation and patience with repetitive user questions
Self-starter mindset with ability to work independently in a remote environment

Nice-to-Haves

ezyVet platform experience
Prior post-implementation or application support experience
Exposure to Freshservice or similar ticketing tools
Experience creating basic documentation or user training materials

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10524239
Position Id: 1853
Posted 20 hours ago

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