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Customer Support Analyst/Technical Support

Tallahassee, FL, US • Posted 4 hours ago • Updated 4 hours ago

Contract W2

No Travel Required

On-site

$20 - $22/hr

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

CompTIA
Computer Hardware
Hardware Support
Information Technology
Microsoft Certified Professional
Computer Science
Microsoft Windows
Root Cause Analysis
Customer Service
Customer Support
Database
Microsoft Office
Network+
Technical Support
Training

Summary

Responsible for software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls.

High School diploma or equivalent
One (1) year of work experience in the installation, maintenance and technical support of workstation hardware
Or one (1) years’ experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating system
Or Technical certifications from workstation training programs such as CompTIA A+, Comp TIA Net+, and MCDST may be substituted for one (1) year of experience.
Or a Bachelor or Associate degree in Computer Science, Information Technology or a closely related field from an accredited college or university

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10371930
Position Id: 8955709
Posted 4 hours ago

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