ServiceNow Architect

Title: ServiceNow Architect

Location: Remote

Job Description:

As a key player on our implementation team, the ServiceNow Architect will contribute and provide technical leadership as a team member on high profile, complex ServiceNow projects.  The position demands established field experience in architecting and implementing ServiceNow solutions and having the customer communication skills to establish credibility with customers and prospects. The ideal candidate will take a team approach to implementing winning solutions for customers.

Job Duties:

·        Make presentations to customers and prospects outlining technical solutions to stated business challenges and/or goals.

·        Serve as a technical leader on major projects and to more junior members of the team.

·        Provide thought leadership in ServiceNow to the team and customers/prospects.

·        Ability and desire to roll up sleeves and write code if project success requires it.

·        Respond to requests for proposal and proposal/SOW preparation, including development of project implementation plans, cost estimates and resource plans.

·        Assume the role of technical lead on large or small ServiceNow projects, ensuring high quality delivery and customer satisfaction.

·        Develop internal lab/demo environment architecture.

·        Develop trusted relationships with project team members, customers and prospects.

·        Analyze customers business and functional requirements and develop cost effective, creative ServiceNow technical solutions to fulfill requirements.

·        Participate in evaluation of new ServiceNow releases and functionality.

·        Billable ~50% minimum.

·        Maintain certifications and learn new skills to increase the amount of projects assigned.

·        Other duties as needed.

Desired Skills & Experience:

·        5+ years’ experience architecting, selling and implementing technical solutions involving ServiceNow.

·        BS/BA degree in Engineering or Computer Science or equivalent experience.

·        In-depth technical knowledge of ServiceNow modules, including ITSM, ITOM, ITAM, Integration Hub, HRSD SPM and Creator Workflow is required.  Technical knowledge of SecOps and IRM is desired but not required.

·        Ability to articulate how technical solutions can solve business problems with ServiceNow.

·        Demonstrated capability as technical project manager, technical lead, and solutions architect with ability to provide technical and thought leadership to ServiceNow projects and prospective projects.

·        Strong influencing, communication and presentation skills with ability to represent complex solutions in a straightforward and easily understood way.

·        Strong interpersonal and leadership skills with ability to establish credibility with customers, stakeholders, staff and prospects.

·        Some travel may be required.

·        Demonstrated success as an implementer in an externally facing consulting environment.

·        Ability to package, price, and scale service offerings

·        Executive presence with the ability to influence senior stakeholders internally and externally

·        Comfortable leading through growth, change, and operational transformation

·        Ability to package, price, and scale service offerings

·        Experience implementing scalable processes and KPIs

·        Strong focus on delivery quality, customer satisfaction, and risk management

·        Strategic thinker with hands-on execution capability

·        Data-driven decision maker

·        Calm, decisive, and solution-oriented under pressure