Help Desk Technician

Wakefield, MA, US • Posted 19 hours ago • Updated 7 hours ago

Full Time

On-site

USD $50.00 - 55.00 per hour

Fitment

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Job Details

Skills

Mergers and Acquisitions
Numara
Technical Support
Incident Management
Management
Inventory
Computer Hardware
Information Security
Policies and Procedures
Banking
Computer Science
Help Desk
Information Systems
Multitasking
Writing
Customer Service
Supervision
FOCUS
TCM
DICE

Summary

JOB TITLE: Help Desk Technician
JOB LOCATION: Wakefield MA
WAGE RANGE*: $50-$55
JOB NUMBER: 26-00130

JOB DESCRIPTION:

GENERAL SUMMARY
Supports all employees with using TSB Support/Track-It (Help Desk) to ensure their issues are resolved in a timely manner, within company guidelines.

ESSENTIAL JOB FUNCTIONS *

Maintains data and monitors security access.
Responds to end user inquiries and/or troubleshoots (1 st level).
Responds immediately to information systems security incidents and provides post incident analysis.
Resolves hardware and software problems.
Creates and deletes user accounts.
Edits file rights management.
Conducts software and hardware installations and/or upgrades.
Documents any system upgrades or system changes.
Creates/edits policies and procedures.
Maintains familiarity with installed software standards and procedures and provides technical guidance to other staff.
Maintains inventory of all hardware and software.
Implements new project plans and assists in deployment of solutions.
Analyzes security requirements for systems/networks.
Communicates and enforces the defining, implementing and maintaining company information security policies.
Required to participate in trainings, and comply with all Bank policies and procedures, as well as Federal and State banking laws and regulations

OTHER DUTIES AND RESPONSIBILITIES

Performs additional duties, as assigned.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

Associates degree in computer science preferred.
Minimum of 2 years' experience in help desk setting.
Proficient knowledge of information systems.
Ability to multi-task.
Ability to interpret and communicate information, ideas, and instructions clearly and accurately, both verbally and in writing.
Ability to provide excellent, efficient customer service to end users.

SUPERVISORY RESPONSIBILITY

None.

WORKING CONDITIONS/PHYSICAL DEMANDS

Normal office environment.
While performing the duties of this job, sitting is regularly required for long periods of time. The job frequently requires speaking or hearing. Specific vision abilities required by this job include close vision and the ability to adjust focus. This job requires frequent computer monitor use.
Ability to lift minimum 50 pounds.
Must have a vehicle, valid driver's license and be able to drive between Bank locations.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

#Dice #IND1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxtcml
Position Id: 26-00130
Posted 19 hours ago

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Help Desk Technician

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