Position Summary
We are seeking a highly experienced and technically advanced Technology Project Manager who can bridge business needs with technical execution. This role requires a strong client-facing professional who can consult on IT/AV strategy, design enterprise-grade systems, manage projects end-to-end, and support installations when required.
The ideal candidate will be equally comfortable presenting IT/AV solutions to executive stakeholders, designing complex video conferencing systems, leading integration teams, and supporting end users in a fast-paced, high-demand environment.
Key Responsibilities
1. Client & Business Engagement
- Serve as the primary IT/AV subject matter expert (SME) for clients and business partners.
- Conduct client needs assessments and recommend scalable IT/AV solutions.
- Confidently present and explain IT/AV technologies, including Voice/Data networking, structure cabling, surveillance camera, video conferencing systems and collaboration services.
- Translate business requirements into technical IT/AV designs.
- Maintain strong relationships with customers, vendors, and integration partners.
2. IT/AV System Consulting, Design & Engineering
- Design enterprise-level IT/AV systems including:
- Voice/Data Network
- Structure Cabling
- Surveillance Camera
- Video conferencing rooms (huddle, conference, boardroom, training rooms)
- Collaboration spaces and multi-purpose environments
- Demonstrate deep knowledge of:
- Cisco Systems network and video conferencing solutions
- Cisco CUCM
- Structure cable type and use
- Poly video collaboration systems
- Cisco Webex
- Microsoft Teams
- Zoom
- Design systems with proper signal flow, network integration, DSP configuration concepts, and control systems.
- Ensure interoperability between conferencing platforms and room systems.
3. Project Management & Leadership
- Lead IT/AV projects from concept through completion.
- Manage internal technicians and/or third-party IT/AV integration partners.
- Inbound/Outbound quotation review and compose.
- Develop project timelines, milestones, and resource plans.
- Coordinate with IT, network, facilities, and construction teams.
- Ensure projects are delivered on time, within budget, and aligned with scope.
- Proactively mitigate project risks and resolve technical challenges.
4. Bill of Materials (BoM) & Commercial Review
- Develop detailed Bills of Materials (BoM) with appropriate IT/AV components.
- Ensure selected equipment aligns with design intent, compatibility, and budget.
- Review vendor quotations and validate technical accuracy.
- Review partner invoices against approved scope and pricing.
- Support procurement processes and cost optimization strategies.
5. Scope Documentation & Reporting
- Clearly define and communicate full project scope to both clients and tech integrators.
- Produce technical design documentation and system diagrams.
- Prepare project completion reports including:
- Final as-built documentation
- Equipment lists
- Test results
- Client sign-off documentation
- Maintain organized documentation for audit and service continuity.
6. Installation Oversight & Technical Support
- Oversee and, when required, assist with IT/AV system installation and commissioning.
- Perform system testing, validation, and user acceptance support.
- Provide advanced troubleshooting for technical integration issues.
- Deliver end-user training and ongoing support.
- Provide white-glove executive support when necessary.
7. Operational & Strategic Contribution
- Establish technology standards and best practices.
- Recommend lifecycle upgrades and technology roadmaps.
- Stay current with emerging IT/AV technologies and collaboration trends.
- Support business development efforts with technical consultation.
Required Qualifications
- 5+ years of experience in IT/AV system consultation, and project management.
- Proven experience managing enterprise technology deployments.
- Strong understanding of networking fundamentals, and UC platforms.
- Ability to communicate effectively with executives, engineers, and technicians.
- Experience leading cross-functional teams in high-demand environments.
- Strong documentation and reporting skills.
Preferred Certifications
- Vendor certifications from:
- Cisco Systems
- Poly
- Microsoft
- Zoom Video Communications
- PMP (Project Management Professional) certification is a plus.
Key Competencies
- Executive-level communication skills
- Technical depth with business acumen
- Strong leadership and decision-making abilities
- Detail-oriented with high accountability
- Ability to thrive in fast-paced, high-pressure environments
- Customer-first mindset
What Success Looks Like in This Role
- Seamlessly guiding clients from concept to deployment
- Delivering complex technology projects with minimal rework
- Creating accurate BoMs and preventing cost overruns
- Maintaining high client satisfaction and repeat business
- Acting as a trusted advisor for enterprise technology strategy
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