IT Quality Assurance Analyst

Job Title: IT Quality Assurance Analyst

Location: Plano, TX

Duration: Long-term

Note: We’re looking for who will be helping our website testing team. Looking for someone with Retail and Salesforce Commerce cloud background.

Job Summary:

• The Quality Assurance Analyst reports to Senior QA Manager as part of the Solution Delivery-IT team, to develop well-defined test cases, lead and perform rigorous manual and automation testing of software functionality, investigate defects, and thoroughly document all results.
• This role is responsible for the verification and validation of new features, functionalities, and enhancements for client Digital e-commerce website, back- end and integrated internal and external applications.
• This role works closely and collaboratively with users from all client departments and is involved with all aspects of the corporate systems lifecycle including design, development, testing and support of the deployed solutions.

Responsibilities:

• Work closely with IT Management, Software developers, and business users to identify testing requirements for new systems and modifications to existing systems.
• Collaborate with leadership, business partners, internal and external resources, and QA team to drive strategic deliveries.
• Understand and advocate for Agile best practices for all disciplines.
• Design and execute manual test plans and scripts to ensure solution works as expected.
• Maintain traceability between test documentation and requirements.
• Define and utilize standards, methods, or metrics to determine product quality for release.
• Develop testing programs/scripts that address areas such as database impacts, functionality, performance, reliability, regression testing, negative testing, error or bug retests, or usability.
• Document software defects and track them and report defects to software developers.
• Perform initial debugging procedures by reviewing configuration files, logs, or code to determine breakdown source.
• Bug fix verification and validation.
• Lead and coordinate test schedules or strategies in accordance with project scope or delivery dates.
• Manage test environment for integration testing activities.
• Provide feedback to developers on software usability and functionality.
• Develop, document, and maintain functional test cases and other test artifacts like the test data, data validation, harness scripts and automated scripts.
• Collaborate and coordinate testing efforts with external solution provider partners.
• Lead and conduct Sprint Demos, User Acceptance with client business users and obtain signoff.
• Provide post-implementation validation and support for all deliverables.
• Investigate customer problems referred by technical support team, as need.

Qualifications & Competencies:

• Minimum 10 years of QA experience designing and executing test cases, testing software, and validating data for eCommerce websites and backend applications, including order management systems.
• Minimum 3 years’ experience executing automation test scripts using industry standard automation and testing tools such as Selenium, Soap UI, Postman, JMeter, Appium, Cucumber etc.
• Solid understanding of the Test Pyramid and ability to execute automated tests across all levels (Functional, Integration, and User Acceptance / end-to-end).
• Proficient understanding of both REST and SOAP web services and ability to develop automated testing for web services / interfaces.
• Demonstrated experience in maintaining and executing Automated testing scripts.
• Retail industry experience preferred, especially related to any of the following areas: store operations, warehouse distribution, store allocation, merchandising, marketing, accounting, and finance.
• Expert understanding of the effects of enhancements test on downstream processes.
• Proficient, end-to-end understanding and experience with knowledge of system development life cycles.
• Strong understanding and hands on experience working with fast phased Agile/SCRUM teams, located onsite and offshore.
• Working ability to remain effective under stress and respond to pressure in a manner acceptable to others and the organization.
• Proficient ability to remain flexible and adapt to changing priorities with promptness, efficiency and ease while maintaining a strong customer service focus.
• Consistently demonstrates a commitment to client policies and procedures, including but not limited to attendance, confidentiality, conflict of interest and ethical responsibilities.
• Ability to take little direction and achieve quality results independently.
• Proficient ability to communicate effectively with others using written and spoken English, including the ability to provide clear, constructive direction and feedback to team members.
• Bachelor’s degree from an accredited program in Information Systems, Computer Science, or related field or equivalent year-for-year experience preferred.
• Operational knowledge of IBM iSeries, JDA, SAP, PKMS, and .Net application development environments a plus.