Techno-Functional MS Dynamics 365 & Dynamics 365 Customer Insights (CIJ)

Hybrid in Birmingham, AL, US • Posted 8 hours ago • Updated 8 hours ago

Contract W2

Contract Independent

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Microsoft
Dynamics 365
Customer Insights – Journeys (CIJ)
CRM
Integration
Data Models
Techno-Functional

Summary

Role Overview

We are seeking a highly skilled Techno-Functional Consultant with strong expertise in Dynamics 365 Customer Insights – Journey (CIJ) to support the Marketing team in designing and executing end-to-end Customer Insight Journeys.

This role requires hands-on experience across configuration, segmentation, journey orchestration, campaign management, and seamless integration/hand-off to D365 CRM.

The ideal candidate should be comfortable working in a hybrid onsite model, collaborating closely with the Marketing team and Product Owner.

Key Responsibilities

Lead end-to-end implementation of Customer Insights – Journeys (CIJ) solutions.
Configure and customize Dynamics 365 Marketing / Customer Insights modules.
Design and build advanced customer segmentation strategies.
Develop and manage customer journey orchestration workflows.
Execute and monitor multi-channel campaign management (email, events, automation, etc.).
Ensure smooth integration and data handoff to D365 CRM.
Collaborate with Marketing stakeholders to translate business requirements into technical solutions.
Support testing (UAT), deployment, and post-go-live stabilization.
Provide technical documentation and best practice guidance.

Required Skills & Experience

5+ years of experience in Microsoft Dynamics 365 ecosystem.
Strong hands-on experience with Dynamics 365 Customer Insights – Journeys (CIJ).
Experience in:

Configuration & customization
Customer segmentation
Journey design & orchestration
Campaign automation

Knowledge of D365 CRM integration and data models.
Experience working in techno-functional capacity (business + technical collaboration).
Strong stakeholder communication skills.
Experience working in Agile / PI-based delivery environments.

Preferred Qualifications

Microsoft Dynamics 365 certifications.
Experience with Power Platform (Power Automate, Power Apps).
Knowledge of data management and marketing analytics.
Experience working in onsite hybrid delivery models.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91018149
Position Id: AF_00025
Posted 8 hours ago

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Techno-Functional MS Dynamics 365 & Dynamics 365 Customer Insights (CIJ)

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