Salesforce Platform Owner

RESPONSIBILITIES:
Kforce has a client that is seeking a Salesforce Platform Owner in North Andover, MA.

Responsibilities:
* Own the end-to-end Salesforce platform roadmap, delivery, and continuous improvement across Sales Cloud CRM, Revenue Cloud (ARM/RCA/CPQ), Service Cloud, and related capabilities
* Serve as the platform subject matter expert, providing hands on leadership for configuration, platform best practices, and practical solutioning in partnership with business stakeholders, delivery teams, and architects where needed
* Partner with business and IT teams to translate requirements into scalable platform capabilities that support global commercial and service processes across regions, business units, and operating models
* Drive platform adoption, business value realization, and operational performance through effective release execution, user enablement, data quality, and ongoing optimization
* Support mergers, acquisitions, divestitures, and organizational integrations by assessing impacts and enabling successful onboarding and standardization within the Salesforce platform
* Ensure platform capabilities align with enterprise standards for security, compliance, data governance, and integration, while meeting the needs of a complex global manufacturing environment
* Work closely with internal teams and external partners to deliver enhancements, resolve issues, and maintain a reliable, high performing platform
* Provide people leadership for assigned team members, including coaching, performance support, workload prioritization, and alignment of individual goals to platform and business priorities
* Act as a trusted advisor on Salesforce capabilities, limitations, roadmap options, and recommended approaches
* Assume responsibility for other projects and duties as assigned by the VP, Customer and Commercial Platforms or Company management

REQUIREMENTS:
* Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience)
* 7+ years of progressive Salesforce platform experience with demonstrated hands-on expertise in Salesforce Sales Cloud CRM and Service Cloud
* Demonstrated experience with Salesforce Revenue Cloud, including ARM/RCA/CPQ, or closely related quote to cash capabilities in complex commercial environments
* Proven experience owning Salesforce platform capabilities end to end, from solution definition and business alignment through deployment, adoption, and ongoing optimization
* Experience supporting complex global organizational structures spanning multiple regions, business units, legal entities, brands, and operating models
* Demonstrated experience supporting mergers, acquisitions, business integrations, or organizational transitions impacting CRM, service, or commercial platforms
* Experience in manufacturing environments with complex commercial processes, product structures, quoting needs, and customer service requirements
* Experience working across geographically dispersed teams and coordinating with offshore or third-party delivery partners where applicable
* Strong platform subject matter expertise across Salesforce configuration, process enablement, reporting, automation, security, and core platform capabilities
* Strong stakeholder management and cross functional collaboration skills with the ability to influence both business and technical teams
* Strong analytical, troubleshooting, and problem-solving capabilities in enterprise platform environments
* Excellent written, verbal, and interpersonal communication skills
* Ability to translate business needs into scalable technical solutions and actionable platform requirements
* Travel Requirements: Approximately 25%

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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