Business Analyst

The Business Analyst will serve as the discovery and analysis lead for the Documentation Recovery initiative. Working across Information Technology and with key County stakeholders, the BA will inventory and assess existing documentation, interview subject-matter experts, document current-state processes and technology dependencies, identify documentation and process gaps, and organize findings into structured inputs for the Technical Writer and IT leadership. The work will support cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
  
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
  
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
  
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
  
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
  
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
  
• Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
  
• Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
  
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
  
• Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization
  

Requirements

Education and Certifications:

• Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience. Demonstrated experience and quality of prior work are more important than a specific certification.
  

Required Skills:

• 10+ years of demonstrated business analysis experience supporting complex IT and technology environments, with expertise in analyzing business needs and translating them into clear functional and technical requirements.
  
• Strong experience in requirements elicitation, stakeholder interviews, workshops, facilitation, requirements validation, and stakeholder management across business and technical teams.
  
• Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, and SharePoint, for requirements documentation, analysis, reporting, presentations, collaboration, and project communication.
  
• Strong proficiency with Microsoft Visio for developing business process flows, workflow diagrams, process maps, system diagrams, and technical/business documentation.
  
• Extensive experience collaborating with technical SMEs and cross-functional teams across infrastructure, application development, service delivery, cybersecurity, and other IT disciplines to define requirements, resolve issues, and support successful technology implementations.
  

Preferred Skills:

• Experience supporting documentation recovery, IT operational maturity, knowledge-management, and process-standardization initiatives, including development and maintenance of SOPs, process documentation, and operational knowledge bases.
  
• Strong experience documenting cybersecurity, IT infrastructure, disaster recovery, business continuity, and IT service-management processes, ensuring documentation is accurate, consistent, and aligned with operational requirements.
  
• Hands-on experience with SharePoint-based documentation repositories, including document organization, version control, access management, collaboration, and documentation governance.
  
• Familiarity with recognized IT and cybersecurity frameworks, including ITIL, NIST, and CIS, with experience aligning processes, controls, and documentation with established standards and best practices.
  
• Experience working within government and highly regulated environments, supporting structured documentation, compliance, security, governance, and operational requirements.
  
• CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification.
  

Additional Skills:

• Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
  
• Excellent written, verbal, organizational, and analytical skills.
  
• Ability to manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.
  

Benefits