Consumer Insights Analyst

RESPONSIBILITIES:
Kforce has a client that is seeking a Consumer Insights Analyst in Saint Louis, MO.

Summary:
As a Consumer Insights Analyst, you will be responsible for programming, deploying, and analyzing VOC surveys that provide crucial feedback on customer satisfaction, experience, and expectations. You will use Qualtrics to design and manage surveys, configure triggers for closed-loop follow-ups, integrate Qualtrics with our CRMs for automated survey deployment, and set up automated email notifications. Additionally, you will create professional PowerPoint presentations to effectively communicate your findings and insights to senior management and other stakeholders. This role requires strong technical expertise in Qualtrics, advanced data analysis capabilities, and the ability to present insights clearly and compellingly.

Key Responsibilities:
Enhance the VOC Program to Drive Actionable Insights:
* Set up automated VOC surveys using Qualtrics by working with our technical teams to set up API integration with Qualtrics
* Set up automated triggers for closed-loop follow-up actions based on survey responses
* Configure and maintain Qualtrics dashboards to monitor real-time feedback and track key metrics
* Provide ongoing analysis on VOC trends, highlighting shifts in customer sentiment and emerging patterns, while collaborating with cross-functional teams to integrate this data into strategic planning
* Work closely with IT and technical teams to ensure data integrity, troubleshooting any issues with the Qualtrics platform to maintain smooth survey operations

REQUIREMENTS:
The right candidate will possess a passion for identifying trends while being organized and a critical thinker. You will need to be detail-oriented, a good communicator (written and oral), and be able to multitask and manage multiple projects at one time.

Candidate Skills:
* Organized
* Process-oriented
* Critical thinking
* Multi-tasking
* Project management
* Relationship building
* Analysis skills
* Ability to build PowerPoint charts
* Qualtrics technical skills

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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