End User Migration Technician

Description

We are looking for a Contract End User Migration Technician to support device transition projects for end users in various areas throught the country. This role combines hands-on desktop support with migration execution, requiring strong customer service, technical troubleshooting, and attention to detail. The position is remote with frequent travel, and the technician will help prepare devices, complete migration activities, confirm successful outcomes, and assist users with immediate post-migration needs.

Responsibilities:

Gather device and user details during intake, ensuring records are accurate and complete before migration work begins.

Carry out endpoint migration tasks by using approved tools and scripted processes to move devices and Microsoft 365 applications between environments.

Validate each migrated device after cutover by checking core software, account access, connectivity, and other essential services.

Provide at-the-desk technical assistance to users following migration and resolve common desktop or application issues in a timely manner.

Escalate advanced technical problems or service-impacting concerns to project leads when issues require deeper investigation.

Coordinate effectively while traveling to client sites, following deployment schedules and adapting to weekday and occasional weekend work requirements.

Manage travel-related expense submissions in accordance with client policies, including reimbursement for meals and incidental costs.

Maintain a detail-oriented, service-focused approach when assisting users who may be experiencing disruption during migration activities.

Requirements

Experience delivering desktop support in a corporate or enterprise environment.
Working knowledge of Windows operating systems and common troubleshooting methods for logins, Microsoft Office, printers, network access, and productivity tools.
Familiarity with Apple iOS device support and basic mobile troubleshooting.
Strong attention to detail with the ability to follow documented procedures accurately.
Effective customer service and communication skills in user-facing technical support situations.
Ability to work well within a team and remain productive in fast-paced deployment environments.
Availability to travel most weeks, typically 4 to 5 days, with occasional Sunday arrivals or Saturday work based on project needs.
Ability to cover reimbursable meal or incidental expenses upfront and comply with travel reimbursement guidelines; a valid U.S. driver's license is preferred.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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